Job Description
We are seeking a detail oriented and technically savvy Desktop Administrator to join our IT Team in our New York City Office. In this role, you will provide IT support both on-site and virtually to end-users locally and globally. This role requires on-site presence 5 days a week.
MBH is an equal opportunity employer that values diversity, equity, & inclusion in the workplace. To request a reasonable accommodation during the interview process, please email [email protected].
What You'll Do
Troubleshoot software and hardware end-user issues utilizing the team’s ticketing system
Push routine software updates and patches for both PC and Mac products to maintain security and performance
Set up new hires for success through deployment of equipment, software, and server access; lead comprehensive IT onboarding meetings with new hires
Offboard employees by revoking systems access, updating security protocols, and collecting firm equipment
Manage physical workspace logistics through computer and phone equipment moves, desk height adjustments, and ergonomic equipment installations
Procure and manage IT supplies such as printers, laptops, computer parts, peripherals, and ergonomic equipment; maintain real-time inventory of hardware and software assets
Prepare A/V capabilities and provide technical support for critical presentations and firm-wide meetings
Will be required to lift items up to 30 lbs and work in physically constrained positions, including accessing areas under desks
Minimum Qualifications
Experience managing IT helpdesk ticket lifecycles and prioritizing requests in a fast-paced environment
Direct experience working within modern ITSM or Service Desk systems to track, document, and report on IT tasks
Excellent customer service including the ability to communicate technical solutions clearly and empathetically to users of all technical skill levels
Advanced knowledge of MS Office 365 administration, including Outlook and Teams
Hands-on experience with disk imaging tools and the automated deployment of standardized OS builds
Ability to clearly document technical processes through concise user guides and internal SOPs to build a robust knowledge base
Experience with MacOS is nice to have
Benefits
100% Paid Employee Medical, Dental, and Vision Insurance
401k Profit Sharing
Paid Holidays, Vacation, Volunteer, and Sick Time Off
Professional development stipend
LinkedIn Learning and Hone classes
Hybrid work stipend, office snacks, and monthly lunches
Commuter Benefits
Flexible Spending Accounts
Company sponsored Life, AD&D, and Disability Insurance
About MBH Architects
MBH Architects offers the best of both worlds: the resources of a top-tier firm with the supportive culture of a close-knit team. With offices in the San Francisco Bay Area, New York, Denver, Mumbai, and Bengaluru, we provide hybrid flexibility and global reach.
Our success is built on meaningful collaboration and continuous education. Through integrated services (architecture, environmental graphics, fixture and interior design), we deliver world-class projects, including multi-family housing, labs, retail experiences for iconic brands, and many more. We believe great work happens when people feel supported and inspired.
What sets us apart? A strong sense of community, dedication to sustainability and social impact, and a culture that celebrates creativity and connection—whether through design competitions or our legendary waffle-offs.
If you are passionate about your work, and strive for excellence in everything you do, MBH Architects could be the perfect fit for you.