Vice President, Product Management, Digital Commerce

Practice/Department: Enterprise Technology & Operations   Position Title: Vice President, Product Management – Digital Commerce     Job Summary: The Vice President of Product Management leads the strategy, vision, and performance of the company’s ecommerce and digital product portfolio. Reporting to the CIO, this role partners cross-functionally to drive revenue growth, customer retention, and operational excellence through scalable digital solutions. This is a high-ownership position suited for a builder with a proven track record of launching and scaling products. The ideal candidate combines data-driven decision-making with strong executive communication to deliver impactful business outcomes.   Essential Functions: Develop market opportunity assessments, total addressable market analysis, and digital investment business cases to support executive decision-making Establish and lead a formal Voice of the Customer program that captures customer feedback, usage insights, advisory board input, and market intelligence to influence product strategy and investment decisions. Define and implement a formalized governance process to capture, review, prioritize and approve potential product changes Build and launch B2B digital platforms, portals, data & system integrations, and APIs, driving customer adoption, and delivering measurable revenue growth. Connect product strategy to business outcomes: defining what to build, getting it to market, and making sure customers succeed with it. Accountable for the commercial performance of the digital commerce portfolio, including revenue growth, gross profit contribution, customer lifetime value, and return on digital investments. Create go-to-market programs from the ground up, and the structures, KPIs, and feedback loops that turn product releases into lasting competitive advantages. Responsibility over work capture, user story creation, backlog grooming, backlog prioritization, and sprint management. Act as an escalation point for high severity client and IT internal issues that arise from within the IT team, directly from customers, or from other line of business functions Actively participate in setting objectives & ensure they are met and communicated across the IT Organization Effectively communicate and report operational progress to Business and IT leadership on a regular basis including product release management, work prioritization, sprint management (burndown), and defect management. Assist IT executive management in the development and implementation of IT strategic plans, initiatives, direction, and annual budgets Ensure customer satisfaction is the priority at all time Proactively identify enhancement opportunities to platforms through root cause of support tickets to improve uptime and reduce support costs. Ensure appropriate monitoring tools are in place to generate alerts before a customer identifies an issue and that ownership for creating and responding to alerts is clear.   Required Skills/Abilities/Competencies: A track record of leading or building best-in class technology solutions resulting in measurable business outcomes in terms of sales and/or revenue, customer retention, repeat business, efficiency, data capture, etc. Experience leading design and delivery of ecommerce solutions Experience leading design and delivery of self-service B2B customer portals Experience interacting with data professionals to deliver data conversion & normalization and system integrations Experience standing up outward facing APIs Proven ability to influence executive stakeholders and drive enterprise-wide transformation initiatives Participation in Customer Advisory Boards Demonstrated technical application development or architecture experience (technical background) Direct experience partnering with executive-level management and business leadership in successfully launching new products and enhancements to existing products   Education and Experience: 15+ years overall experience, with a minimum of 5 years technical experience in Application Development or Enterprise Architecture 5+ years of product or technical product management experience, with full-cycle responsibility for enterprise, client-facing platforms. 4+ years Executive Leadership background at Senior Director, AVP or VP level in a product management role BA / BS in Information Systems, Business or a related field from an accredited institution or equivalent work experience.