Job Description
The Director of Customer Technical Support is a strategic leader responsible for coaching and developing a high performing global technical support organization. This leader acts as a strategic partner to the SVP of Client Success and Support, guiding technical teams across the Moscow, Idaho headquarters and India based operations. The role focuses on delivering long term technical stability and excellence for a global client base.
This leader combines high impact leadership with operational expertise and data driven decision making to drive measurable outcomes. The Director collaborates cross functionally with product management and engineering to scale support operations and optimize the customer experience. A primary focus is the professional development of early career representatives and the management of a specialized part time workforce in Idaho.
The Director of Customer Technical Support is a strategic leader responsible for coaching and developing a high performing global technical support organization. This leader acts as a strategic partner to the SVP of Client Success and Support, guiding technical teams across the Moscow, Idaho headquarters and India based operations. The role focuses on delivering long term technical stability and excellence for a global client base.
This leader combines high impact leadership with operational expertise and data driven decision making to drive measurable outcomes. The Director collaborates cross functionally with product management and engineering to scale support operations and optimize the customer experience. A primary focus is the professional development of early career representatives and the management of a specialized part time workforce in Idaho.