Program Manager, Site Operations and Executive Experience

Posted 1 weeks ago

Drive operational direction for the flagship Experience Center, prioritizing future business needs and supporting regional escalation leads.
Lead on-site vendor strategies (catering, security, hotels), establishing performance metrics and process improvements without direct headcount.
Act as a trusted advisor to visiting executives, hosting facility tours and high-profile global delegations with cultural awareness.
Partner with internal real estate teams to manage remodel projects, ensuring a premium aesthetic and high facility standards, and analyze space utilization metrics and feedback to optimize site playbooks, scaling operational best practices to global locations.
Oversee operational budgets, mitigate engagement risks, and serve as final QA lead for technical and hospitality readiness.