General Affair Manager

General Overview

Functional Area:  OPS - Operations
Career Stream:  SUP - Operations Support
Role:  Advisory
SAP Short Name:  ADV
Job Title:  Operations Support Advisor
Job Code:  ADV-OPS-SUP
Job Level:  Band 09
Direct/Indirect Indicator:  Indirect

Summary

First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve results may have a negative impact on the sites/major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. May lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or may provide advice and guidance in area of specialty. Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships.

Detailed Description

Performs tasks such as, but not limited to, the following:

• 1. Operations & Service Delivery

  • Canteen Management: Ensure high hygiene standards, food quality, and reasonable pricing. Manage heavy foot traffic during peak shift changes and oversee food vendor contracts.
  • Transportation: Coordinate mass transit (buses/vans) for shifts. Optimize routes, ensure vehicle safety compliance, and maintain strict punctual schedules to prevent production delays.
  • Facilities (Maids & Gardeners): Maintain site cleanliness, hygiene, and landscaping. Ensure waste management compliance and high-standard sanitation across all office and factory floors.

  2. Consumables & Inventory Control

  • Uniforms & Smocks: Manage the procurement, sizing, distribution, and laundry cycles of workwear for 10k staff. Maintain buffer stock for new hires.
  • Pantry & Hygiene Supplies: Oversee the continuous supply of daily essentials (coffee, tea, tissue paper, soap). Prevent stockouts while minimizing waste and pilferage.

  3. Strategic & Vendor Management

  • Vendor & Contract Management: Since most of these services are outsourced at this scale, the manager must strictly track Vendor KPIs, SLA compliance, and lead annual contract negotiations.
  • Budget & Cost Control: Track monthly spend across all GA categories. Implement cost-saving initiatives (e.g., bulk purchasing, smart inventory tracking) without sacrificing quality.
  • Employee Satisfaction: Act as the main point of contact for employee complaints regarding food, transport, or cleanliness, and resolve issues quickly.

Knowledge/Skills/Competencies

• Advanced knowledge in engineering, business, organization design, operational and quality processes
• Excellent interpersonal skills
• Knowledge in appropriate industry standards such as ISO, TL, QS, Baldrige
• Knowledge of tools and techniques such as Flow Manufacturing, Pull Production Systems, Kaizen Blitz methodology.
• Strong leadership skills
• Excellent communication and analytical skills.
• Strong project management skills

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel may be required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Six to eight years relevant experience.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.