Senior Manager, Industrial & Employee Relations

About us

Lead Employee Relations Strategy. Safeguard Compliance. Drive Workforce Stability.

At DHL, people mean the world to us. We believe in attracting, developing, and empowering the very best talent while fostering a culture built on respect, trust, collaboration, and continuous growth. Together, we are proud to build The Logistics Company for the World.

Within DHL Supply Chain, we deliver customized logistics solutions across supply chain management, warehousing, distribution, transportation, and value-added services—helping our customers achieve operational excellence and business success every day.

We are now seeking an Industrial & Employee Relations Senior Manager to lead and strengthen our Employee & Industrial Relations strategy in Indonesia. In this pivotal leadership role, you will drive compliance, manage complex employee and industrial relations matters, build trusted partnerships with key stakeholders, and help create a stable, engaged, and high-performing workforce.

Why DHL Supply Chain?

Join a global leader where people and performance go hand in hand:

• People First: Work in an organization that values respect, trust, collaboration, and inclusion.
• Global Leadership: Be part of the world's leading contract logistics provider, supporting customers across a broad range of industries.
• Operational Excellence: Contribute to a culture focused on continuous improvement, innovation, and delivering exceptional results.
• Career Development: Benefit from ongoing learning opportunities, leadership development, and long-term career growth within a global organization.

Your Impact

Lead Employee & Industrial Relations Strategy

• Act as the primary advisor to business leaders on employee and industrial relations matters.
• Develop, implement, and govern ER frameworks, policies, and best practices.
• Align employee and industrial relations strategies with business objectives and operational priorities.

Manage Employee & Industrial Relations

• Lead the resolution of complex grievances, disciplinary matters, and workplace disputes.
• Drive effective negotiation, mediation, and conflict resolution across the organization.
• Represent the company in industrial disputes, labor tribunals, and other employment-related proceedings.

Drive Union & External Stakeholder Engagement

• Lead collective bargaining agreement (CBA) negotiations and maintain constructive union relationships.
• Build and strengthen partnerships with labor unions, government agencies, and external stakeholders.
• Represent the organization with relevant authorities, including the Ministry of Manpower.

Ensure Compliance & Mitigate Risk

• Interpret and ensure compliance with Indonesian employment legislation and labor regulations.
• Proactively identify employee and industrial relations risks and implement effective mitigation strategies.
• Advise business leaders on legislative changes and their potential operational impact.

Partner with Business Leaders

• Act as a trusted HR Business Partner, supporting workforce planning and business strategy.
• Provide expert guidance during organizational change, transformation, and business growth initiatives.
• Coach leaders on employee relations practices, negotiation strategies, and effective people management.

Foster a Positive Employee Relations Culture

• Promote a culture of trust, transparency, collaboration, and employee engagement.
• Facilitate effective communication and constructive dialogue between employees and management.
• Drive initiatives that strengthen workforce alignment and organizational effectiveness.

Build Capability & Governance

• Establish and maintain consistent employee and industrial relations governance across multiple sites.
• Analyze employee relations trends and workforce data to support informed business decisions.
• Lead, coach, and develop a high-performing Employee & Industrial Relations and HR Business Partner team.

Who We're Looking For

We're looking for a strategic and experienced Employee & Industrial Relations leader with a strong commercial mindset, deep expertise in Indonesian labor law, and a proven ability to build trusted relationships across the business.

Qualifications & Experience

• Bachelor's degree in Law or a related discipline (HR, Industrial Relations, or Business qualifications are an advantage).
• Certified Advocate with a valid practicing license is preferred.
• Professional HR or Industrial Relations certifications (e.g., IRCP, CHRM, or equivalent) are advantageous.
• Minimum of 10 years' progressive experience in Employee & Industrial Relations and HR Business Partnering.
• Demonstrated experience working in unionized environments and leading Collective Bargaining Agreement (CBA) negotiations.
• Proven track record managing complex employee relations matters, industrial disputes, litigation, and disciplinary cases.
• Experience supporting large operational workforces within logistics, supply chain, manufacturing, or similarly complex environments.
• Strong experience engaging with government authorities, labor unions, and external stakeholders.
• In-depth knowledge of Indonesian labor legislation and industrial relations practices.
• Excellent negotiation, mediation, influencing, and stakeholder management skills.
• Strong analytical and problem-solving capabilities with a proactive, solutions-focused approach.
• High level of cultural awareness with the ability to build relationships across diverse teams and stakeholders.
• Fluent in both English and Bahasa Indonesia.
• Proficient in Microsoft Office and HR information systems.
• Formal training in industrial relations, negotiation, conflict management, or dispute resolution is an advantage.

Ready to Lead Employee & Industrial Relations Excellence?

If you're passionate about building positive employee relations, driving compliance, partnering with business leaders, and shaping a high-performing workplace culture, we'd love to hear from you.

Apply today and help shape the future of Employee & Industrial Relations at DHL Supply Chain.