IT Infrastructure Engineer Lead

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Scheduled Weekly Hours:

Position Overview

SUMMARY (Basic Purpose of the Job)

MINIMUM REQUIREMENTS

Education:Associate’s degree with required experience. Bachelor's degree preferred.

Experience:Seven years of experience working with servers and operating systems required in lieu of Bachelor's degree.

Other Credentials:

Knowledge and Skills:Excellent IT problem solving skills, strong communication, project implementation and leadership skills. Experience in MS 365, Azure, MS Exchange, MFA, DNS, DHCP, PowerShell, VBScript, AD Group Policies, infrastructure backups, VLANs and virtual server networking are preferred.

Special Training:Previous experience in AD Group policies, SAN, RAID, Fiber Channel, software distribution tools. Virtualization and enterprise backups. Microsoft Server, Active Directory, Azure, VMWare, Citrix, Cisco certifications are a plus. Active Directory, virtualization, and enterprise backups. Previous experience overseeing, implementing and managing server and desktop hardware in a large heterogeneous network.

Mental, Behavioral and Emotional Abilities:Strong teamwork abilities. Must be able to handle multiple tasks at one time. Can effectively interact with staff and system vendors on a regular basis. Experience with IT projects from inception to completion, working independently or with a larger team.

Usual Work Day:8 Hours  

Reporting Relationships

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

• Supports network design and implementation. Exhibits ability to resolve problems effectively and efficiently. Ensures minimal disruptions and downtimes of responsible network server based systems. Utilizes technical knowledge and experience to effectively and efficiently analyze issues, diagnose problems and determines resolutions.
• Conducts installation, integration, and initial operation of the clinical and ancillary information systems server and desktop environment to support the business unit goals. Ensures new hardware and/or software is installed, pre-configured and tested in test environments and in pilot locations prior to a formal rollout in a production environment. Understands and adheres to project implementation and problem resolution priorities set by IS management.
• Implements technical modifications and creates related documentation to support continued business computing operations. Provides thorough analysis, timely resolution and follow-up to problem issues, assigned tasks and requests for project related technical specifications.
• Resolves IT-related problems effectively and efficiently. Ensures minimal disruptions and downtimes of systems. Utilizes technical knowledge and experience to effectively and efficiently analyze issues, diagnose problems and determines resolutions.
• Assists in the design, testing, deployment, maintenance and support of multiple server systems in the organization's integrated, multi-facility health system. Assists in the identification, evaluation and testing of potential new software, hardware, tools and technologies. Makes recommendations for purchase and ensures new hardware and software are adequate for projected growth.
• Conducts preventive maintenance to current server and systems and makes recommendations on further optimizing maintenance procedures. Evaluates systems for signs of compromise and takes actions to remediate vulnerabilities based on industry best practices. Leads and participates on new site set-ups, department/office/building moves and desktop and server upgrades.
• Accommodates project schedules and answer and resolve support issues when needed.
• Participates as an active, contributing member of project teams. Ensures tasks and projects are completed in a successful and timely manner. Develops and maintains proficient use of project management software tools.
• Documents all problem-solving measures that properly allow for other team members to resolve recurring problems effectively and efficiently. Escalates problems in a timely manner to the Manager, on-call/management staff and vendors as necessary.
• Communicates effectively and follows up in a positive, meaningful manner on the status of problems and projects. Participates in regular staff meetings and other assigned team/project meetings. Interacts with a confidential, courteous, constructive, and appropriate manner. Adheres to Capital Health behavior and other related performance standards.
• Performs administrative responsibilities necessary to comply with organizational and departmental policies, procedures and standards. Assists with developing documentation necessary for all planned technology implementations and upgrades, including detailed technical specifications, work plans, test plans, implementation, downtime schedules, and back out/recovery plans.
• Assists in the training and mentoring of existing and new employees, including developing training materials and conducting training sessions.
• Provides insight to help Infrastructure Engineers resolve complex problems. Helps Infrastructure Engineers with concepts relating to new systems or upgrades. Provides technical knowledge and mentorship to Infrastructure Engineers.
• Documents policies, procedures, standards and methodologies necessary for the proper use and maintenance of network servers, operating systems, applications and protocols. Ensures all work (e.g. design, distribution, repairs) is done in compliance with all licensing laws, legal requirements and industry standards.
• Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include:

Occasional physical demands include: Standing , Walking , Carry objects , Push/Pull , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities

Continuous physical demands include: Sitting , Keyboard use/repetitive motion

Lifting Floor to Waist 75 lbs. Lifting Waist Level and Above 75 lbs.

Sensory Requirements include: Accurate Near Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing

Anticipated Occupational Exposure Risks Include the following: Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.