Hosting Analyst

Responsibilities: · Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management. · Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation. · Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate. · Conduct quality control evaluations of each process performed.