Aquatics Concierge Associate

GENERAL SUMMARY

Under the direction of the Aquatics Director, the aquatics concierge is responsible for creating a memorable experience for members and guests enjoying the aquatics recreational facilities. Concierge staff will create a positive first impression and maintain a clean and inviting area. Individuals must have a professional and positive attitude and be able to work weekends throughout the summer.

 

Our Culture 

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.  

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise: 

 

Our Mantra: 

Respect The Past 

Accept Responsibility 

Pay it Forward 

 

Our Actions We Live By: 

Actions We Live By. It’s who we are when we step into our full power. 

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace. 

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! 

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team. 

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. 

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. 

 

Pete’s Promise: 

Service Forward 

Ruthlessly Consistent 

Do the Right Thing 

 

 

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

• Maintains the highest quality of customer service
• Cross trains with all other departments in order to understand their services offered
• Enforce club and aquatic policies
• Instills excellent guest service standards in all situations
• Assists members and cast with scheduling and Point of Sale
• Accurately checks members and guests in for all appointments and/or classes
• Accurately closes out members and guests for their service(s)
• Maintains appropriate and timely communication via phone, text, [email protected] email, or in person
• Professional liaison between members and instructors
• Attends all department meetings
• Upholds show ready standard for both aquatics associate and concierge office
• Performs other administrative duties such as data collection and report generation as assigned by management.
• Performs other related duties as assigned by management