Senior Client Service Officer

Expression of Interest 

Senior Client Service Officer

• Western & Southwest Sydney Talent Pool Creation

• Grade: Clerk Grade 5/6  $99,398 to $110,271 + superannuation and leave loading

Your role 

This is an exciting opportunity to step into a senior role within Housing Services. You will support the delivery of client-centred services, working with vulnerable communities and contributing to strong operational outcomes.

This recruitment will establish a talent pool for future opportunities across the Western & Southwestern Sydney.

What you’ll do 

As a Senior Client Service Officer, you will provide advice and support to clients, including those with complex needs, across housing and tenancy services.

You will work closely with internal teams and external stakeholders to deliver positive outcomes, resolve tenancy issues, and ensure services are delivered in line with policy.

You will also support and coach team members, contributing to capability uplift and improved service delivery across the team.

What we’re looking for 

• Demonstrated experience working with clients in complex service environments
• Strong stakeholder engagement and relationship management skills
• Ability to support and coach team members to improve capability
• Experience managing competing priorities and delivering results
• Current NSW driver’s licence

For further information please click here to view the role description

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Monday 15 June 2026, 11:59pm

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Brittany Kerr on [email protected] or 0459 980 605.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact April McCarthy on 0418 639 435 or via email [email protected]   

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.