Ecommerce Operations Executive (Johor Bahru)

Responsibilities:

• Support the growth and performance of the online store with monthly KPIs
• Assist the e-commerce operations team to edit and upload products to hit online sales target
• Assit the e-commerce operations team in fulfilling online orders
• Work closely with marketing team to ensure online SOPs are running smoothly
• Provide customers support through channels, including but not limited to email and social media
• Responding to customer enquiries within an agreed response time
• Record feedback meticulously and make prompt escalations to relevant teams

• ⁠Diploma/degree in the related field
• Experience with Warehouse Management (preferred)
• ⁠Good command of English
• ⁠Skilled in Microsoft Office
• ⁠Excellent communication and interpersonal skills, both written and verbal
• ⁠Detail oriented, organised and has good time management
• ⁠Able to work independently and display strong initiatives
• ⁠Able to commute office located in Johor Bahru (Johor Bahru City Square)

• Working hours from 9:30am - 5:30pm | Monday to Friday - Work From Office

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