Member Service Specialist - Bilingual

The Bilingual Member Service Specialist provides outstanding service to both internal and external members in English and Spanish while answering calls and assisting members in a high-volume contact center environment. This role includes identifying members’ financial needs and recommending appropriate CUTX solutions. The Bilingual Member Service Specialist resolves member questions and concerns related to online banking, payments, account reviews, and other banking-related requests, ensuring clear and accurate communication in both languages.