Benefits Coordinator
Job Description
Position Summary:
The Benefits Coordinator is responsible for the administration and coordination of employee benefits programs across a multi-site retail organization based in Los Angeles, CA. This role supports both Retail (store teams) and Support Center (corporate teams), ensuring Team Members receive accurate, timely, and high-quality support across all benefits-related programs for all US, Canada, & Mexico stores.
The Benefits Specialist partners closely with HR, Payroll, Workers’ Compensation, Unemployment vendors, and external carriers to ensure compliance, accuracy, and a positive Team Member experience.
Key Responsibilities:
Benefits Administration
Administer employee benefits programs including medical, dental, vision, life insurance, disability, and retirement plans
Manage enrollments, changes, qualifying life events, and terminations in the HRIS system
Ensure accuracy of employee benefits data and payroll deductions
Coordinate with carriers and vendors to resolve eligibility and enrollment issues
Leave of Absence Support
Support administration of employee leaves including FMLA, medical, parental, and personal leaves
Track leave documentation and ensure compliance with applicable laws and company policies
Partner with employees, managers, and third-party administrators to support leave processes
Workers’ Compensation Administration
Manage Workers’ Compensation claims in partnership with third-party administrators and insurance carriers
Coordinate claim reporting, documentation, and follow-up with employees and managers
Track claim status, restrictions, and return-to-work coordination
Ensure compliance with state regulations and company reporting requirements
Unemployment Benefits Support
Respond to unemployment insurance claims and employment verification requests
Partner with external agencies and third-party vendors to ensure accurate and timely responses
Maintain proper documentation related to employee separation and claims
Collaborate with HR and Payroll to ensure consistency of employment records
Employee Support & Communication
Serve as the primary contact for benefits-related questions across Retail and Support Center teams
Assist employees in understanding benefit programs and enrollment processes
Support creation and distribution of benefits communications and guides
Assist with open enrollment planning, communication, and execution
Compliance & Reporting
Ensure compliance with federal, state, and local regulations including ACA, COBRA, HIPAA, and applicable leave laws
Support audits and maintain accurate benefits and claims records
Generate reports on benefits participation, claims activity, and trends
Partner with Payroll to ensure accurate deductions and reporting
Benefit Vendor & HR Partnership
Liaise with benefits carriers, Workers’ Compensation administrators, and unemployment agencies
Partner with HR Business Partners and HR leadership on employee escalations
Support implementation of new or updated benefits programs and processes
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or related field (preferred)
2–5 years of experience in benefits administration or HR support role
Experience in retail or multi-site workforce environments strongly preferred
Knowledge of benefits regulations including FMLA, COBRA, ACA, HIPAA, Workers’ Compensation, and unemployment processes
Experience with HRIS and benefits administration systems
Strong attention to detail and organizational skills
Excellent communication and customer service skills
Key Competencies
Customer service mindset
High attention to detail and accuracy
Strong knowledge of benefits and compliance processes
Problem-solving and follow-through
Strong communication skills
Ability to manage multiple priorities in a fast-paced environment
Collaboration across HR, Payroll, and external vendors
Success Measures
Accurate and timely benefits and claims administration
Effective management of Workers’ Compensation and unemployment cases
Positive employee experience and responsiveness
Compliance with all regulatory requirements
Successful execution of open enrollment
Strong partnership with Payroll, HR, and external providers