IAD Hub Director

Are you ready to take flight in a dynamic and fast-paced aviation industry

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary The Hub Director is responsible for leading, planning and managing all operational activities associated within all lines of business in line with ours and carriers’ procedures, policies, and brand values

The role requires leading a group of Managers that will be directly leading day to day operations of the United Express Account

Employee may also be responsible for performing other job duties occasionally as assigned

This position will report directly to the Station Director

The expected pay rate is $100,000 -120,000/year

Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays

Your activities Full responsibility for delivering effective operations services solutions to our customers

Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers

Resolve customer service issues in a timely manner with tact and diplomacy

Responsible for proactively managing safety & security processes and procedures to comply with Swissport standards

Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action

Review new airline and vendor contracts as needed and provide appropriate feedback

Review key performance indicators (KPI's) and convey necessary actions if needed

Meet with customers on a regular basis to get feedback and monitor satisfaction levels

Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees

Build and maintain relationships with key stakeholders

Interview, hire & discipline employees

Employee scheduling

Time & Attendance control

Leading a strong safety culture

Responsible for a 24-hour, 7 day a week operation (ability to work all shifts to support the operation as needed) Strong presentation skills with the ability to communicate across different divisions and all levels of management

Payroll The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to sit and talk or hear

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl

The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

Your profile University degree or equivalent work experience 3 to 5 years Operations Management, Aviation Management Experience Extensive airport operational experience Excellent leadership skills with a proven track record of managing people Above-average ability to work under pressure Excellent oral and written communication skills Numerate and detail oriented What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at www.careers.swissport.com to learn more about Life at Swissport

Join Swissport today and be part of a team that connects the world of aviation!