Mgr, Quality - Location: Kuala Lumpur

The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The impact you’ll make

Qualifications: Individuals will be the following qualifications for the position.

1. LAM fulltime employee
2. Supervisor 1 Level (27B or above)
3. At least 2-yrs of operations within assigned warehouse.  Preferably assigned to different departments for increased exposure to overall flow

Training: In addition to Logistics’ refresher/advancement prescribed training, must also complete the following for QCO.  Initial courses listed, additional may be required based on background

1. 8D Training
   1. 8D Overview
   2. 8D Disciplines of Problem-Solving Workshop (ILT) - Course for GOps
   3. 5 Why / RCCA Training
2. Overview Customer Visible (CV) NCe
3. iQMS Training
   1. Number of WBT’s and online courses to complete training

What you’ll do

Roles and Responsibilities: The individual will fill a gap within the facility in which they will set to example of quality training / monitoring and lead the facility in any occurrences deviating from outlined processes and procedures.  Primary performance requirements (but not limited to):

1. Review and ensure all established quality processes are being followed:
   1. Material Receiving
   2. Putaway
   3. Picking
   4. Consolidation
   5. Packing
   6. Shipping
2. Conduct walks of work areas, shipping docks and other locations where material is staged and consolidated to ensure proper accountability
3. Investigate any issues in which a “gap” or missing step within a process needs to be addressed.  
4. Work directly with the warehouse leadership team in coordinating and instructing personnel on quality processes and procedures
5. Coordinates with the Field and Regional FQM to fully understand the problem that needs to be solved and ensures all relevant information has been provided
6. Holds cross functional teams, as required, accountable for their execution & quality of solutions delivered as necessary for problem resolution
7. Responsible for 8D quality and systemic change​​​
   1. Working with Leadership sets the team
   2. Determine Initial Problem Statement and 1st Why within cycle times
   3. ​Determine Root Cause and Corrective Action plan within cycle times
   4. ​Forecast completion dates for each segment of the 8D process and communication of in-progress efforts
8. Utilize the Lam escalation process for business process non-compliance
9. Continuous Improvement initiatives such as Gemba Walks, identifying/eliminating non-value add activity, workplace optimization, …
10. Meeting Requirements: (though minimum time frames listed, as required, meetings will be held based on circumstances)
    1. Weekly meetings with Facility Manager
    2. Weekly meetings with Regional FQM
    3. Bi-Weekly meetings with Logistics Quality Team
    4. Quarterly meetings to coordinate and prep for IORs

Who we’re looking for

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.
• Warehouse experience - 2 Years and above

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.