Principal, Value Enablement

Who we are    FinThrive – formerly nThrive and acquired companies, TransUnion Healthcare and PELITAS – is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $7.6 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit FinThrive.com       What we offer   Our people make us great. We know that our colleagues are the most integral part of our story.      We offer a flexible, work-from-anywhere environment -coming together across time zones, countries, home offices and computer screens. Our valued team members work across the U.S., Canada, India and beyond.      We encourage you to take time away from work –whenever you need it. Our flexible time off lets you make time for what matters most. We want you to travel, refresh, spend time with family and friends, and give back to your communities.        We’re big on professional development. Through training and education, we help you develop the skills you need to excel in your role and beyond.        We’re proud of our award-winning culture. We've been certified as a “Great Place to Work” since 2017.  Our goal is to engender a culture based on diversity, inclusion and respect—a culture where your voice is valued—and you always have a seat at the decision-making table.      FinThrive Perks     Fully remote working environment   Flexible time off (FTO)   Professional development opportunities    12 Weeks of paid parental leave   In-person and virtual company retreats   5-days of paid volunteer hours at an approved 501(c)(3) Organization   Company lump-sum contribution to HSA-eligible medical enrollees   401k Eligible upon date of hire—up to 3% company match   Exclusive discounts from your favorite brands via PerkSpot     Impact you will make   The FinThrive Value Services group is responsible for delivering exceptional customer onboarding outcomes and supports optimized adoption of our solutions. This role is responsible for leading FinThrive’s Customer Value Enablement strategy—driving measurable improvements in customer performance while enabling Customer Success, Advisory, and Services teams to engage customers more effectively. This role owns the frameworks, diagnostics, and intervention strategies required to improve outcomes, while partnering closely with supporting teams who retain responsibility for ongoing customer engagement and execution. Success in this role directly contributes to reduced customer attrition, stronger executive‑level value conversations, and scalable, repeatable value realization across the customer base. This is a senior, highly visible role charged with reshaping how FinThrive delivers customer value across the enterprise.    What you will do     Own and operationalize FinThrive’s Customer Value Enablement operating model, managing the initiative as a formal, enterprise‑level program, including scoping, milestone planning, sequencing of work, and delivery tracking.  Establish a clear execution roadmap (near‑term, mid‑term, long‑term) with defined objectives, deliverables, owners, and success metrics.  Provide clear, role based guidance for Customer Success, Advisory, and Support teams on:   What performance and utilization signals can be trusted  How those signals should be interpreted  What actions and escalations are expected based on defined thresholds  Define and track Value Enablement success metrics related to:   Client‑realized outcome improvement   Earlier identification and mitigation of performance‑based risk  Increased effectiveness of Customer Success value conversations  Reduction in value‑driven escalations and retention risk  Develop and maintain standardized diagnostic frameworks, playbooks, and escalation pathways for identifying and addressing performance based risk across complex solutions   Partner cross functionally with:   Product and Analytics teams to understand data availability, known gaps, and roadmap alignment  Commercial and Customer Success Operations to align value metrics, KPIs, and health definitions  Lead internal enablement efforts including:   Creation of documentation, training materials, and learning sessions  Ongoing reinforcement of value narratives and performance standards  Act as a credible internal authority on revenue cycle performance benchmarks, industry standards (e.g., HFMA), and outcome based value measurement.   Provide executive ready insights and summaries that support leadership decision making related to customer value, risk, and retention strategy.    What you will bring  12–15+ years of consulting, operations, transformation, customer success, and/or customer value roles  Experience with driving improved revenue cycle outcomes across claims and denial workflows, payer contracts and reiumbursement, revenue capture and CDM governance, and patient access   Proven experience leading complex, cross functional initiatives from concept through execution, including accountability for outcomes—not just coordination.   Strong project or program management capability, including the ability to:   Break large, ambiguous problems into executable workstreams  Manage dependencies across teams  Drive progress without direct authority  Deep understanding of healthcare revenue cycle operations, performance measurement, and analytics driven decision making.   Ability to balance hands on execution with strategic planning, especially in environments with evolving tools and imperfect data.   Requires comfort operating in ambiguity, challenging legacy approaches, and influencing senior stakeholders without formal authority.    What we would like to see  Bachelor’s Degree   Prior experience in customer value realization, healthcare analytics, performance improvement, or management consulting.  Familiarity with customer success platforms (e.g., Gainsight), analytics solutions, or value dashboards.  Ability to create scalable operating models, frameworks, and documentation.  High degree of ownership, bias toward action, and ability to operate independently.    FinThrive’s Core Values and Expectations  Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities  Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations    Physical Demands  The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear  Must occasionally lift and/or move up to 15 pounds  Must be able to talk, listen and speak clearly on telephone or video calls  Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress  Work environment: The noise level in the work environment is usually minimal  Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards  Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards    FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.            www.FinThrive.com    |    www.FinThrive.com/careers