Technical Specialist - Eligibility (NSW Workers Compensation)

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives

It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work

Because when you’re here, you’re part of something bigger

You’re part of a team that shows up, stands together, and leads with purpose

Overview New permanent and contract opportunities available within our Technical function; Hybrid/flexible working arrangements, including 9 day fortnight option post-probation; Human Resources Director Australia’s 2026 5-Star Employer of Choice

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator

We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations

We are part of the leading global risk management and insurance group Arthur J Gallagher & Co

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding

It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development

We invest in our people through strong succession planning and have a number of mentoring and training programs available

The Opportunities There are some great things happening at GB as we move through a period of exciting transformation and legislation reform, including dedicated specialist roles within our claims function, and we want YOU to be a part of it all

Due to internal career progression, as well as the introduction of major legislation reforms across the NSW Workers

Scheme, we are thrilled to announce a number of new permanent and fixed term Eligibility Specialist vacancies, giving opportunities for dedicated Claims professionals to join the GB family and become involved in some exciting work

As an Eligibility Specialist, you will support Case Managers with technical advice on initial and subsequent liability determinations

You will be responsible for ensuring quality and ethical liability decisions are made within prescribed timeframes under the relevant NSW legislation, as well as contributing to the training and upskilling of Case Managers in relation to liability and relevant principles

We also have dedicated Eligibility Specialist positions who will manage the liability determination process for psychological injury claims under the new legislation

These dedicated positions will play a vital role in designing and implementing new procedures, and will work with various stakeholders to interpret and apply new legislation and regulations to claim liability decisions

These roles provide unique opportunities to provide specialist support and grow your career in an exciting direction

In our expansion as a start up and disruptor to the current market, you will lend your experience to build and grow the technical expertise, operations and processes across the function

Additionally, you will: Advise and provide technical support in the initial and full liability; Support in the procurement of medical and factual investigations to determine liability; Review and analyse case documentation, including medical and factual reports; Assist in the identification of third-party recoveries; Oversee and attend matters at the Personal Injury Commission; Coach and mentor case management personnel, and collaborate with our additional specialist support hubs; Participate in key business projects and initiatives, such as learning and development and legislation reform implementation

We are looking for enthusiastic, compassionate and customer-centric individuals who possess: Significant experience in technical or case management roles within a workers

setting, with demonstrated experience in the determination or liability; Exceptional time management and organisational skills; Excellent attention to detail; Highly developed communication skills, with the ability to engage and coach at all levels of organisation; A strategic mindset and approach to work; A strong sense of team and collaboration; A resilient attitude

To be a part of something meaningful and rewarding, and to accelerate your career as a technical expert, click Apply today

To be considered for this opportunity you must have right to live and work in Australia when applying

Agency applicants will not be considered for this position

Gallagher Bassett is an

Employer and Indigenous Australian applicants are encouraged to apply

As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace

We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business

and

On top of a competitive

, great teams and exciting career opportunities, we also offer a wide range of

Below are the minimum core

you’ll get, depending on your job level these

may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other

include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers

And more..

We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities

We see inclusion as a conscious commitment and diversity as a vital strength

By embracing diversity in all its forms, we live out The Gallagher Way to its fullest

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion,

,

, layoff, and termination

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.