Operations Supervisor
Job Description
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Title: Operations Supervisor
Pay Range: $21.00-$23.00
What You Will Accomplish
Supervise, coach, motivate, and support Front Office and Housekeeping team members.
Assign daily work schedules and monitor productivity to ensure efficient department operations.
Oversee guest check-in and check-out procedures, ensuring adherence to hotel standards and procedures.
Ensure Guest Service Agents consistently review arrivals, departures, room assignments, and respond promptly to guest requests, concerns, and special accommodations.
Monitor room inventory and assist in optimizing room utilization and revenue opportunities, as well as inventory of supplies.
Ensure compliance with all accounting, cashiering, and audit procedures, including: Cash handling, Credit card processing, Adjustments and transfers or Disputes and charge corrections
Assist guests with reservations, hotel information, local recommendations, and concierge-related requests. Support Front Office operations by performing Guest Service Agent duties as needed.
Supervise housekeeping staff to ensure cleanliness, presentation, and quality standards are consistently achieved.
Conduct regular guest room inspections, review guest room deficiencies, public areas, and back-of-house areas to ensure compliance with brand and company cleanliness standards.
Ensure compliance with company policies, OSHA regulations, and safety procedures.
Monitor productivity and completion of daily housekeeping assignments.
Coordinate room readiness and cleaning priorities with Front Office staff to support guest arrivals and departures.
Verify completion of laundry operations, inventory replenishment, and housekeeping supply management.
Assist housekeeping operations as needed during high occupancy periods or staffing shortages. Perform housekeeping duties as needed to support operational demands and guest service expectations.
Provide exceptional guest service and act as a primary point of contact for guest concerns.
Resolve guest complaints and service issues within established authority levels.
Utilize service recovery techniques to ensure guest satisfaction and loyalty.
Communicate guest needs effectively with all hotel departments to ensure timely fulfillment of requests.
Maintain a professional, courteous, and positive attitude during all guest interactions.
Serve as a liaison between Front Office, Housekeeping, and other hotel departments.
Coordinate room status updates and operational priorities to ensure efficient room turnover and guest readiness.
Perform administrative functions that support departmental operations and hotel management.
Support lost and found procedures and ensure proper documentation of recovered guest items.
What You Will Bring
Minimum 2 years of hotel operations experience in Front Office, Housekeeping, or related hospitality operations.
Strong knowledge of hotel guest service standards and housekeeping operations.
Strong attention to detail and commitment to quality standards. Excellent guest service and conflict-resolution skills.
Ability to lead, train, coach, and develop team members.
Strong communication, organizational, and problem-solving skills.
Ability to prioritize multiple tasks in a fast-paced hospitality environment.
Proficiency with hotel property management systems and standard computer applications.
Ability to work flexible schedules, including weekends, holidays, AM/PM shifts, and occasional overnight coverage.
Great If you have
Marriott experience preferred.
Experience supervising multiple hotel departments.
Bilingual skills (English/Spanish) preferred.
Minimum 1 year of supervisory or leadership experience.
Strong attention to detail and commitment to quality.
PHYSICAL REQUIREMENTS
Regular standing and walking throughout the hotel.
Ability to inspect guest rooms and public areas.
Frequent bending, stooping, reaching, and lifting.
Ability to lift up to 50 pounds occasionally.
Ability to work in indoor and outdoor environments and around cleaning chemicals, equipment, and laundry operations.
Benefits & Perks
Competitive pay
Performance-based incentive program
Medical, dental, vision and 401(k) benefits
Paid time off and holidays
Employee hotel discounts
Career growth and development opportunities
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.