Exception Facility Liaison I

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Exception Facility Liaison to join our team. In this role, you will work closely with nursing homes, dialysis clinics, hospitals, and other healthcare providers to support clients with routinely scheduled, discharge, and frequent transportation needs. The Exception Facility Liaison serves as a key resource for facilities, patients, and case managers by providing training, education, and ongoing support related to non-emergency medical transportation (NEMT) services while fostering strong provider relationships across the state.

This role…

• Provides community-based outreach and education activities to healthcare facilities and stakeholders.
• Develops and maintains ongoing relationships with facilities through face-to-face meetings, phone calls, and group presentations.
• Maintains positive and collaborative relationships with healthcare facilities and provider partners.
• Works closely with the Health Care Manager, Member Experience team, and management to identify and address issues impacting service delivery.
• Provides in-person and webinar-based training to facilities on how to effectively use NEMT services, including web portal trip requests.
• Promotes company initiatives and transportation programs with healthcare facilities and case workers.
• Travels regularly to healthcare facilities as required to support outreach and relationship management efforts.
• Provides post-meeting follow-up communication and coordination with healthcare facilities and internal Modivcare departments.
• Supports scheduling coordination and information sharing for clients with recurring or discharge transportation needs.
• Functions as a liaison for patients and case managers to improve communication and transportation outcomes.
• Participates in additional projects and duties as assigned.

We are interested in speaking with individuals with the following…

• High School Diploma or General Education Degree (GED) required.
• Associate degree preferred.
• Experience interacting with health plans and healthcare facilities strongly preferred.
• Three (3) plus years of relevant work experience strongly preferred.
• At least one (1) year of experience as an outreach or provider relations representative strongly preferred.
• Or equivalent combination of education and/or experience.
• Valid driver’s license required with the ability to pass DMV record checks and maintain compliance with company driving standards.
• Ability to use a hands-free mobile phone.
• Strong analytical and problem-solving skills with the ability to develop and implement action plans.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to effectively deliver presentations and communicate with public audiences.
• Customer-focused mindset with strong relationship-building capabilities.
• Strong decision-making skills with the ability to work independently and collaboratively.
• Leadership skills with the ability to influence and support others effectively.
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint; advanced Excel skills a plus.
• Strong organizational and time management skills with the ability to work under pressure and manage competing priorities.
• Proactive, solutions-oriented mindset with a creative and innovative approach to problem solving.
• Strong problem resolution and conflict management skills.

Salary: $18.81-$25.40

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]