Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Cancer Center Administration

Job Family

Professional

Work Shift

Days (United States of America)

Summary

Coordinates Cancer Center patients and assist with indigent drug programs, copay assistance programs, and drug replacement programs.

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Educates patients on how their insurance was processed for their services

• Ability to discuss co-pays, deductibles, and denials with patient

• Meet with each patient to go over assistance programs that are available for their treatment

• Coordinate with Oncology Social Work to ensure that patients who do not have insurance may qualify for Medicaid or other charitable services

• Coordinate with Pharmacy and Drug Manufacturers regarding Indigent Drug Programs for Cancer Center patients needing assistance

• Work with physicians to enhance their knowledge of what programs are available for the patient

• Track patient medications and copay assistance provided from Indigent Drug Programs and adjust charges from patient accounts accordingly

• Coordinate with Foundations for Co-Pay assistance for patients who may qualify

• Work with Patient Financial Services to assist patients with payment plans

• Provide monthly report to Financial Navigator Manager of all assistance for each month.

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• High school diploma or equivalent required

• Associates degree in healthcare management or other related field preferred

Work Experience: 

• 1 year of experience in a hospital business office, financial planning department or physician office required

Knowledge, Skills, and Abilities Required: 

• Proficiency in reading, writing, and speaking the English language 

• Excellent communication skills and confidence when speaking with Cancer Center patients

• Ability to perform independently diverse tasks with firm deadlines without sacrificing accuracy and quality

• Experienced in Windows, Excel, and Word

• Computer literate

• Ability to grasp new concepts quickly

Physical Requirements: 

• Ability to see and read reports and computer display terminals

• Manual dexterity to keypunch data via a keyboard

• Mobility to meet with management at their service area throughout the facility

• May require extended periods of sedentary work and extended working hours to meet stated objectives

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity