Job Description
About Us:
Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.
Our EVP:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
About The Role:
The organization’s POS solution is driven by a combination of physical payment devices in store and our processing platform. The POS Operations Officer is responsible for supporting the POS Operations team with; back-office configuration, inventory management and processes being performed by the warehouses, both locally and in the region, and with our partners, being responsible for distribution and logistical support.
Key Responsibilities:
- Ensuring POS programming/ POS Installation assignments have been completed.
- TMS preparation, POS Downloading, Key injection (If required).
- Ensuring merchant staff has been given operational as well as fraud relevant best practice guidelines.
- Ensuring POS replacement assignments have been completed.
- TMS handling for new application release and complete testing before proceeding for Production rollout.
- Terminals are removed and deleted in the data base.
- Ensure of maintaining day to day inventory records and keeping up to date and in line with other production applications, also ensure all scheduled daily assignments/ activities has been properly recorded and added to the inventory module.
- Ensure all new projects are implemented and terminals have been programmed to accept new product and services.
- Ensure time to time merchant visits have been initiated, provide assistance for all operational and technical issues and resolve merchants’ concerns.
- Providing Key and SME Merchants first level support and escalating calls to field engineers if visits are required.
- Ensure to complete BAU tasks With-in agreed TAT. And provide and review Support activity MIS with line manager to improve the service quality.
- Ensure the resolution of the problems.
- Tracking of Field team productivity & sharing the daily MIS.
Education:
- A Bachelor’s degree in a relative field.
Experience:
- Five Years in POS Operations.
- Knowledge of Acquiring Business products, knowhow of settlement processes.
- Analytical skills / technical knowledge of POS products.
- A team player/ ability to think out of box and demonstrate multi-tasking capabilities.
- Positive thinking and confidence in achieving targets.
- Ability to work under pressure and meet deadlines.