What you’ll do

Operational Leadership and Market Execution

Direct and lead multiple operational teams across telecommunications lines of business, including engineering, construction, drop placement, fulfillment, in-home installation, logistics, and related field and office support functions.
Ensure operational execution aligns with company goals, customer expectations, contractual requirements, production targets, and financial objectives.
Monitor and manage key performance indicators related to safety, quality, productivity, project completion, customer satisfaction, workforce performance, and financial results.

Customer Relationships and Business Alignment

Serve as the primary operational leader and point of contact for customer regional leadership, including MSOs and other key clients, to ensure alignment on performance expectations, project execution, service quality, communication, and issue resolution.
Strengthen customer relationships by maintaining open communication, anticipating customer needs, resolving escalations, and ensuring operational teams are aligned with customer priorities.
Support bidding, pricing, forecasting, and growth opportunities by providing practical field-driven insight into labor needs, production capacity, subcontractor strategy, risk, and execution requirements.
Partner cross-functionally with safety, finance, human resources, fleet, warehouse, dispatch, engineering, construction, customer operations, legal, insurance, and compliance teams to drive alignment and resolve business challenges.

Workforce Planning and Leadership Development

Build, develop, and lead high-performing teams by hiring, training, coaching, and ensuring accountability with managers, supervisors, field leaders, office personnel, and other key operational support roles.
Ensure staffing models, workforce planning, and resource allocation align with workload demands, customer commitments, contractual requirements, production targets, and financial objectives.
Balance employee and subcontractor resources to meet operational goals while maintaining accountability for safety, quality, customer experience, productivity, and cost performance.

Safety Leadership, Quality, and Compliance

Serve as an executive sponsor for safety across all assigned operations by fostering a proactive safety culture focused on prevention, reporting, learning, accountability, and continuous improvement.
Ensure safety expectations are embedded into daily operations, onboarding, training, leadership routines, performance management, subcontractor oversight, and recognition programs.
Ensure field personnel maintain required certifications and training, including applicable OSHA, CPR/First Aid, confined space, competent person, flagging, and other customer, regulatory, or company-required safety programs.
Participate in the review, investigation, and root cause analysis of serious incidents, utility damages, near misses, quality failures, and other operational risks.
Approve and oversee corrective action plans, ensuring lessons learned are communicated across departments and that actions are completed, verified, and sustained.
Conduct periodic jobsite visits, field observations, and executive-level safety walks with operations and safety leadership to reinforce expectations, engage directly with crews, and recognize safe work practices.

Director Operations Management