Manager Truck Service Training

The Manager, Truck Service Training, is responsible for the enterprise strategy, development, and execution of all technical training programs supporting TA’s truck service operations. This role ensures that technician and trainer capabilities are fully aligned with TA business processes, OEM standards, and regulatory requirements, while directly improving technician productivity, service quality, safety, and revenue performance. 

This position leads the end-to-end training ecosystem, including coordinating curriculum development, trainer certification, ASE program management, and delivery across multiple training facilities and mobile maintenance operations. 

Duties and Responsibilities 

1. Training Strategy & Business Alignment 

• Develop and execute a comprehensive technical training strategy aligned with company operational and financial goals 

• Ensure all training programs support field execution, and customer service expectations 

• Establish and track KPIs tied to technician productivity, quality, safety, and retention 

2. Curriculum Development & Governance 

• Own the coordination of development and continuous improvement of all technical training curriculum, including: 

• Diesel, trailer, tire, and mobile maintenance 

• Advanced diagnostics and emerging technologies 

• Ensure training content is consistently aligned with: 

• TA business processes (bp OMS and TAWay) 

• OEM standards and updates 

• Regulatory requirements (DOT, OSHA, EPA) 

• Implement blended learning approaches (classroom, virtual, e-learning, hands-on) 

3. Trainer Management & Development 

• Lead, coach, and develop all technical trainers across training centers and mobile operations 

• Ensure all trainers receive ongoing technical and instructional upskilling 

• Standardize training delivery to ensure consistent quality and effectiveness across multiple locations 

4. ASE Program Leadership 

• Manage and expand the ASE certification program across the technician and shop management workforce 

• Drive increased certification rates aligned with career progression and compensation models 

• Serve as the primary liaison with ASE and other certification bodies 

5. Training Operations (Multi-Site & Mobile) 

• Oversee operations of multiple training facilities, ensuring efficient scheduling, resource utilization, and delivery quality 

• Lead mobile maintenance training efforts, ensuring field technicians receive consistent and practical instruction 

• Ensure training is scalable and responsive to field demand and TS operational priorities 

6. Field Integration & Performance Improvement 

• Partner with TS Operations leadership to identify skill gaps impacting performance 

• Deploy targeted training solutions to improve: 

• Technician efficiency 

• Reduced wait times 

• Reduction in warranties 

• Ensure training is embedded into daily operations, not isolated from the field 

7. Compliance & Industry Alignment 

• Maintain training alignment with industry trends, emerging technologies, and regulatory changes 

• Ensure all technician training meets safety industry, and compliance standards 

8. Financial & Performance Accountability 

• Lead training budget with a focus on cost efficiency and return on investment 

• Quantify and report the impact of training on: 

• Revenue growth 

• Labor productivity 

• Warranty reduction 

9. Vendor & Stakeholder Management 

• Establish and handle relationships with OEMs, training vendors, and external partners 

• Collaborate cross-functionally with TS Operations, P&C, and Fleet stakeholders (Sales) to ensure alignment 

Qualifications 

• 5-7+ years of experience in Class 8 truck/trailer maintenance, technical training, or related leadership roles. 

• Ability to network with industry contracts. 

• Strong knowledge of diesel systems, trailer systems, and diagnostic practices. 

• Excellent communication and analytical skills. 

• Experience leading multi-site operations or large-scale programs. 

• Deep understanding of ASE certification programs and technician development pathways. 

• Knowledge of DOT, OSHA, and EPA regulations. 

• Proven track record to link training programs to operational and financial performance. 

• Strong leadership, communication, and organizational skills. 

• Proficient in Microsoft Office software. 

• Ability to develop instructionally sound content. 

• Ability to manage multiple competing projects and deadlines as well as the workload of others. 

• Strong organizational and project management skills. 

• Must be a self-starter, work independently and well within a team environment. 

• Flexibility in personal schedule to accommodate live and virtual training events. 

• Must have an agile work ethic, able to manage multi-step procedures, handle interruptions in workflow and prioritization in a fast-paced environment. 

• High level written and verbal communication skills, strong decision-making ability, and excellent attention to detail. 

• Able to maintain strict confidentiality of corporate information. 

• Physical Requirements 

• Requires extensive sitting, viewing, and applying computer equipment, keyboarding, listening, and speaking with telephone equipment, walking, and occasionally lifting 10 to 40 lbs. field travel required via automobile and/or airplane.  While not traveling, position has no exposure to adverse working conditions. 

Disclaimer 

This job description may not list all duties for this position.   The incumbent in the position may be asked to perform other duties.  TA Operating LLC reserves the right to revise the job description at any time.   This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits ( https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.