Teamlead Customer Service Operations

Are you a natural people leader with a passion for operational excellence? Do you thrive in a dynamic, international environment where customer satisfaction, process optimization and teamwork go hand in hand? Then you might be our new Teamlead Customer Service Operations.

As Teamlead CSO, you take the wheel of our administrative customer service activities — from sales and service order administration to traffic coordination. You ensure smooth day‑to‑day operations, accurate order processing and a high-quality customer experience.

You coach and support a team of Sales Coordinators, Sales Desk Officers, Service Coordinators and Traffic Coordinators. With your hands-on mindset, you jump in when needed to keep operations running and customers happy. At the same time, you drive process improvements, standardization and ERP workflow optimization across the department.

Your responsibilities

• You lead and coach the sales, service & traffic coordinators in their daily activities.

• You act as the go-to escalation point for operational issues and customer concerns.

• You monitor KPI’s and drive performance and collaboration.

• You step in as operational back-up during peaks, absences or escalations.

• You ensure accurate order, service administration, import/export and transport coordination.

• You identify bottlenecks and drive process improvements.

• You align work methods across sales desk, service desk and traffic.

• You ensure adherence to corporate, national and international regulations.

• You safeguard data quality in ERP and related systems.

• You support audits and internal reviews related to customer service administration.

• You report to Customer Service and Traffic Manager.