Technical Consultant

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

The Technical Consultant is responsible for delivering comprehensive technical support to clients, from every day break-fix issues to complex, high-level problem resolution.

We are seeking a Technical Consultant in Denver, Colorado (in other companies this person could hold the title of Senior IT Consultant, Systems Engineer Consultant, Technical Account Consultant) to deliver advanced IT support, technology consulting, and strategic guidance for clients across diverse environments.

If you think differently, solve problems creatively, and enjoy working with people, you’ll find success in here.

Core Responsibilities

The Technical Consultant is responsible for delivering comprehensive technical support to our clients, from every day break-fix issues to complex, high-level problem resolution.  This includes, but isn’t limited to:

• Provide comprehensive IT support to our clients, ranging from routine break-fix troubleshooting to advanced technical issue resolution
• On a case-by-case basis assist our clients by consulting on their technology strategy
• Ticket management and client documentation consistent with processes with our internal processes
• Maintaining to our Service Level Agreement by responding to user requests from clients within a 30-minute timeframe
• Follow up with end users to ensure their technical issues are resolved
• Reaching a goal of dedicating 6 hours daily or 30 hours weekly to client attributed work
• Reaching a goal of 75% utilization on a consistent basis
• Learning independently about our clients’ ever-changing systems
• Traveling to local client locations on a daily or weekly basis, depending on clients’ needs
• Act as a technical escalation point and mentor to other engineers within the team
• Collaborate with other service line and departments to ensure an effortless experience for our clients
• Doing what it takes to provide an effortless experience to the end users to build trust and credibility within a client group

Required Skills & Experience

• The ability to diagnose, troubleshoot, and resolve advanced technical issues
  • e.g. software installation and configuration, infrastructure issues, data base administration, and server issues
• The ability to troubleshoot and support Microsoft platforms
  • e.g. M365, Active Directory, all current flavors of Windows
• Advance knowledge of networking principles, what they mean, and how they interact
  • e.g. TCPIP, DNS, DHCP, LAN/WAN
• The ability to diagnose, troubleshoot, and resolve advanced network issues
  • e.g. internet connectivity, firewalls, DNS, VPN, and patching issues
• Advanced knowledge in cloud solutions
  • e.g. AWS, Microsoft Azure, and WMWare cloud
• Advanced Virtualization experience
  • e.g VMWare and Hyper-V
• Proficient in installing, diagnosing, and upkeep of peripheral devices
  • e.g. scanners, printers, and monitors issues
• Advanced knowledge of standard IT Security practices
  • e.g. virus remediation, firewalls, and phishing issues
• Advanced knowledge of backup and disaster recovery concepts
• Experience in technology consulting and strategy for a business
• 4+ years’ experience in a Systems Administrator/IT Manager role or equivalent experience
• 3+ years’ working with a Managed Service Provider or equivalent experience is preferred
• Experience mentoring, training, and leading individual contributor or a small team
• The ability to communicate complex technology concepts to non-technical people at all levels of client organizations
• The ability to own complex technical problems and see them through to resolution 
• A focus on finding appropriate long-term solutions to technical issues
• The ability to work in a directed autonomy environment
• An empathetic approach to solving client problems
• A positive, courteous demeanor
• A passion for solving problems
• Receptive to candid feedback
• Curiosity about technology and motivation to learn independently

Preferred Skills, Experience, and Attributes

• Intermediate knowledge of Apple, Mac OS, and iOS troubleshooting experience a plus
• Experience working in a ticketing management system is a plus
• An awareness of how technology impacts business
• Ability to learn diverse systems, software, and applications within a business environment  
• Professional confidence
• An aptitude towards service 
• Ability to learn from experience

Physical Requirements

Work is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.  Occasional crawling, kneeling, and squatting.  Repetitive use of computer (keyboard/mouse), and phone.  Visually inspects, prepares, and analyzes data & figures; views computer constantly.  Frequent travel (car).  Occasional exposure to outdoor environmental conditions as a result of travel.

We are proud to be recognized as one of the top workplaces in our various locations (including Denver, CO and Orange County, CA). In fact, it’s our team members themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, inclusion, innovation, and excitement.

Some of the things our team members enjoy, include:

• Competitive wages | The compensation range is $75,000-$90,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
• Hybrid work environment. We encourage our team members to work where they are most effective whether it is at home, the office, or at a client site.
• Gas card. Fill up your tank on us while you're out visiting client sites
• Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching
• Maternal and paternal leave
• Very generous paid time off program that is unique to the IT industry
• Sustainable work-life balance and flexibility
• We celebrate our people through peer recognition, leadership appreciation, and meaningful birthday and anniversary milestones
• Engaging team experiences, from virtual events and local meetups to volunteer opportunities and community involvement across the regions we serve

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. 

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.