Customer Service - Customer Service Representative

Customer Services Representative Location: Treforest Industrial Estate - MCC Cardiff Hours: Full time, 37.5 hours per week, site based Reports to: Customer Service Manager No sponsorship available – applicants must have the right to work in the UK Are you an organised, customer-focused professional who thrives in a fast-paced environment? We’re looking for a Customer Services Representative to join our team at MCC Cardiff. In this role, you’ll be the main point of contact for our customers, ensuring a smooth and professional experience across orders, deliveries, and day-to-day queries. You’ll work closely with internal teams including Sales and Customer Service colleagues, playing a key role in delivering outstanding service. What you’ll be doing: Managing customer communications including orders, enquiries, and deliveries Monitoring orders through the system to ensure timely dispatch Keeping customers informed with accurate delivery updates Handling customer reports, complaints, and queries professionally Supporting new product development (NPD) and internal projects Maintaining stock levels and managing aged stock Collaborating closely with Sales Account Managers Supporting customer visits when required What we’re looking for:   Strong customer service and communication skills (phone & email) Highly organised with excellent attention to detail Ability to multitask and prioritise in a busy environment Confident, proactive, and self-motivated Comfortable working to deadlines and adapting to changing priorities Good IT skills, particularly Excel Why join us?   Be part of a collaborative and supportive team Opportunity to develop your skills and grow within the business Work in a dynamic environment where no two days are the same