Client Success Support Specialist

Wing is expanding its Customer Success organization to deliver a more structured, proactive, and high-touch client experience. As part of this new model, the Customer Support Representative (CSR) plays a key role in supporting Customer Success Managers (CSMs) by handling administrative tasks, client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency.

Wing is expanding its Customer Success organization to deliver a more structured, proactive, and high-touch client experience. As part of this new model, the Customer Support Representative (CSR) plays a key role in supporting Customer Success Managers (CSMs) by handling administrative tasks, client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency.

Why Join Wing

Joining Wing means becoming part of a fast-growing global operations team committed to delivering world-class client experiences. You’ll work alongside a collaborative Customer Success organization that values teamwork, continuous learning, and professional growth. The role offers clear advancement paths into CSM, QA, Delegation Coaching, or broader Operations positions, supported by competitive compensation and performance incentives. As a remote-first company, Wing provides a flexible, supportive environment where you can build a long-term career while contributing to meaningful client impact every day.