Job Description
Exciting Opportunity: Join Ali & Sons as a Warranty Administrator
Are you detail-oriented, analytical, and passionate about delivering exceptional after-sales support in the automotive industry?
Join the Ali & Sons Group as a Warranty Administrator, where you’ll play a vital role in managing warranty claims, ensuring compliance with manufacturer requirements, and supporting workshop operations to deliver outstanding customer satisfaction.
📍 Location: Dubai
Key Responsibilities:
• Review, evaluate, and process warranty claims in accordance with manufacturer and company guidelines.
• Liaise with manufacturers and technical area managers to resolve complex warranty cases and obtain claim approvals.
• Provide guidance and support to workshop teams regarding warranty procedures, defect reporting, and technical claim requirements.
• Assist in resolving technical and warranty-related issues by coordinating with relevant stakeholders.
• Ensure all warranty submissions are accurate, complete, and submitted within required timelines.
• Maintain comprehensive warranty documentation and records to support audits and compliance requirements.
• Monitor adherence to reporting requirements and procedures outlined in the Service Technical Handbook.
• Work closely with workshop management to identify and reduce the root causes of recurring warranty claims.
• Support the Service Manager with additional administrative and operational responsibilities as required.
• Maintain a professional appearance, positive attitude, and organized work environment.
• Ensure compliance with company health, safety, and quality standards.
Role Purpose:
To ensure the accurate and timely processing of warranty claims, maintain compliance with manufacturer standards, and support workshop operations through effective warranty administration and technical coordination.
What We’re Looking For:
• Experience: Minimum 4 years of relevant experience in automotive warranty administration, service operations, or a related field.
• Education: Higher Diploma or Degree in Automotive Technology.
• Certifications: Relevant automotive technical certifications and manufacturer training are preferred.
• Languages: Fluency in both English and Arabic is mandatory.
• Software Skills: Proficiency in Microsoft Office applications, particularly Excel and Word.
• Technical Skills:
- Strong understanding of automotive warranty processes and manufacturer policies.
- Ability to analyze technical reports and supporting documentation.
- Excellent attention to detail and record-keeping abilities.
- Strong communication and problem-solving skills.
Why Join Ali & Sons?
At Ali & Sons, we are committed to excellence, innovation, and customer satisfaction. As part of one of the UAE’s most respected automotive organizations, you will benefit from:
• A professional and collaborative work environment.
• Opportunities for career development and continuous learning.
• Exposure to world-class automotive brands, systems, and technologies.
• A culture focused on accountability, quality, and operational excellence.
• The opportunity to contribute to a customer-centric organization with a strong reputation in the market.
Ready to Accelerate Your Career?
If you have a passion for automotive after-sales operations and a keen eye for accuracy and compliance, we invite you to apply and become part of the Ali & Sons success story.