Job Description
Location: Bangalore, India (Hybrid)
This is a hybrid position based in Bangalore, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential.
Support is awesome in the way trust makes it work! When you join this dynamic team as a Technical Writer, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.
Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.
If you’re a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!
A role you will love.
A Technical Writer is a specialized documentation professional focused on creating clear, structured, and actionable step-by-step instructions—most commonly in the form of Standard Operating Procedures (SOPs). This role goes beyond simply recording tasks; it requires an understanding of operational workflows, cross-functional processes, and regulatory frameworks. A Procedural Writer documents how teams interact with processes, incorporating decision-making logic, compliance requirements, and interdependencies across systems such as Gateway. Their work supports operational consistency, audit readiness, and process improvement. (i.e., it involves analyzing how processes function across systems like Gateway, identifying gaps, and ensuring compliance).
- Analyze and document complex workflows involving cross-functional teams and integrated systems.
- Identify and address process-level gaps, inefficiencies, and ambiguities.
- Apply critical thinking to ensure procedures enable effective decision-making, not just task completion.
- Ensure all documentation aligns with compliance standards, regulatory expectations, and audit requirements.
- Convert operational knowledge into clear, actionable procedures that promote consistency and accountability.
- Maintain document library or repository and update tables in appropriate systems
- Review changes to business operations for potential impact to other documentation or resources
- Produce, edit, and enhance complex internal documents, ensuring consistency, clarity, and compliance with company standards.
- Publish moderately complex web content in accordance to standards
- Interpreting technical information and translating it into user-friendly documentation
- Present recommendations for resolving moderately complex to complex problems and projects
- Assist others to resolve process gaps, providing input and suggestions based on observations
- Research, review and translate technical information to users
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Partner with subject matter professionals to understand business needs as it relates to procedures
What will you bring to the role?
- Education/Experience. Bachelor’s degree or equivalent including 4+ years of working experience.
- Writing Experience: 3+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Demonstrated skill in navigating and comprehending intricate business structures and operational functions.
- Problem Solving & Critical Thinking. Ability to analyze technical challenges and present solutions effectively.
- Experience with developing technical project artifacts, manuals, technical presentations, technical training materials, and web content.
- Experience with Microsoft Word and Excel.
- Corporate Trust or Financial Services experience strongly preferred.
- Familiarity with industry-specific tools, software, and terminology to create precise documentation.
- Ability to interpret and translate complex technical information into clear, user-friendly documentation.
- Experience with reviewing and editing content authored by others.
- High attention to detail and ability to manage multiple assignments and meet deadlines
Rewards designed for you.
Health and wellbeing rewards that can be tailored to support you and your family.
Save for your future. We will support you along your retirement savings journey.
Paid parental leave, flexible working and a caring and inclusive culture.
Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.