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The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Consultant, Global Analytic Insights
EGY Cairo Egypt-Smart Village Building B2110Posted Today
Full-timeonsite
Job Description
Job Title:
Consultant, Global Analytic InsightsJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
As a Consultant, Global Analytic Insights, you will turn data into meaningful business recommendations that improve operational performance and client outcomes. You will partner with cross-functional teams to lead analytics projects, identify opportunities, and deliver actionable insights in a fast-paced, client-focused environment.
Responsibilities
- Lead analytics projects that improve business and call center performance.
- Partner with internal teams and clients to understand business goals, processes, and challenges.
- Analyze data and translate findings into actionable recommendations.
- Build and manage reports and dashboards, including Power BI solutions.
- Track the impact of recommendations and support continuous improvement.
- Present insights and project updates to stakeholders, including leadership.
- Review calls to identify trends, customer sentiment, compliance gaps, and improvement opportunities.
- Use AI tools to accelerate analysis, reporting, and insight generation while validating output quality.
Qualifications
- Bachelor’s degree in a related field.
- 5+ years of relevant experience in analytics, consulting, or business insights.
- Strong analytical skills, including descriptive statistics and predictive analytics.
- Experience with Power BI and advanced Microsoft Office skills.
- Experience using AI tools such as Claude or Copilot in analytical workflows.
- Strong communication, problem-solving, and project ownership skills.
- Ability to work independently and adapt to changing priorities.
- Willingness to align with a North American schedule and work onsite as needed.
Preferred Qualifications
- Exposure to Python, SQL, Databricks, or similar tools.
- Familiarity with machine learning concepts.
- Knowledge of Six Sigma or process improvement methodologies.
- BPO experience.
- Degree focus in Computer Science, Statistics, Analytics, or related fields.
Location:
EGY Cairo Egypt-Smart Village Building B2110Language Requirements:
Time Type:
Full time