AVA & IT Technician

Job Description

Responsibilities:

IT Support and Daily Operations – main roles

• Provide daily IT support for teachers, staff, and students.
• Troubleshoot laptops, desktops, printers, scanners, projectors, classroom devices, and meeting room equipment.
• Support basic Windows issues, Microsoft 365, Outlook, Teams, login problems, and common software issues.
• Assist with basic Wi-Fi, LAN, internet connection, and device connectivity issues.
• Support network printers, photocopiers, printer drivers, print queues, scan-to-email, and scan-to-folder setup.
• Install, set up, and maintain basic IT equipment and peripheral devices.
• Assist with IT inventory checking, asset labelling, device handover, equipment returns, and equipment tracking.
• Report damage, missing, or faulty IT equipment.
• Escalate complex technical issues to the main IT team, ISP, or vendors when needed.
• Support the operation and management of systems such as CCTV, access control, time attendance, centralized printing, and card printing systems.
• Deploy learning applications to devices through the Intune system.
• Monitor and coordinate with vendors and contractors during equipment, infrastructure, and internet installation, maintenance, and upgrade activities.

Event Support and AV Operations

• Support technical setup for school events, assemblies, meetings, performances, parent events, workshops, and other school activities.
• Set up and operate basic AV equipment, including microphones, speakers, mixers, projectors, cameras, lighting, PA systems, display screens, and livestreaming equipment.
• Test sound, microphone, display, projector, lighting, camera, and livestream setup before events.
• Provide on-site technical support during events.
• Check, store, and maintain AV equipment after use.
• Report damage, missing, or faulty AV equipment.
• Coordinate with Operations, Academic, Marketing, and IT teams to prepare event technical requirements.

Communication and Coordination

• Work closely with the main IT team and follow technical instructions.
• Communicate politely and clearly with teachers, staff, students, and vendors.
• Record and report technical issues clearly.
• Prioritize urgent classroom, office, and event-related issues.
• Support other reasonable IT, AV, and school operation tasks as assigned.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.