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Job Description
Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating days off and/or non-standard work shifts, including evenings, overnight, holidays, and weekends. This position is for 3rd shift working 12:00am – 8:30am.
Computer Operators Level I is responsible for monitoring all network systems, servers, applications and communications that service the Store Support Center, Distribution Centers, Store Operations and Disaster Recovery.
Primary Responsibilities:
- Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution
- Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures
- Initiate and monitor tasks related to daily run sheets, and job processing schedules
- Responsible for monitoring, coordinating, documenting and tracking system backups
- Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed
- Monitor environmental systems within the Network Operations Center and Data Centers
- Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are met
- Perform user provisioning and de-provisioning tasks per approved requests
- Provide support to users and remote distribution centers
- Create and maintain technical documentation, policies, and procedures
- Assist in the installation and decommissioning of data center network and server hardware
- Other tasks as assigned
Other Responsibilities:
- Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator) and PC/Server hardware
- Assist Data Center Operations Manager with special projects that may be assigned
- Required shift work and weekends. Willing to work overtime as required. Must be flexible to take on additional shifts when necessary
Minimum Qualifications:
- Ability to work and carry out duties independently
- Strong critical thinking and problem-solving skills in a fast paced and ever-changing environment.
- Understanding and interest in continuous process improvement
- Customer oriented attitude and desire to help others succeed
- Ability to perform duties quickly and efficiently, to ensure support of business-critical systems and applications
- Ability to communicate with end users and associates effectively with verbal, visual and listening skills
- Ability to lift 50 pounds to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racks
Desired/Ideal Qualifications:
- IBMi iSeries Experience
- ServiceNow Experience
- Data Center Operations Experience
- Software monitoring tools Zabbix and Trane Tracer Building Management System experience
- Comptia Network+, and/or Security+ certification
- Basic level experience scripting