Complaint Investigations Tech

We are looking for a whole new batch of candidates. Please note that the candidates will start as soon as selected and has cleared onboarding.

• The Technician will perform routine testing of medical devices in order to replicate customer complaints and if applicable identify the root cause of the complaint.
• The technician will need to document investigations accurately, and maintain organized files to keep track of investigated product.
• Job duties will also include unpacking customer returns, and receiving product into the Complaint Handling Database.
• We are looking for “doers” not candidates who have Master’s degrees as they may be overqualified.
• Manager would Strongly Prefer Candidates who have experience ~ testing medical devices in a medical device or biotech company.
• Previous experience working in a regulated environment and following SOP’s is a plus.
• Familiarity with printed circuit boards and the ability to read schematics is also a plus.
• Experience working in manufacturing or high volume areas, ability to work at a fast pace while maintaining quality work is also a plus.
• In addition, ability to perform routine / repetitive work as the lab is very standardized and you must follow procedures.
• Candidates without previous industry experience will also be considered, especially if they have previous work history that shows good organizational, documentation, analytical, and/ or technical skills or they have an Associates/ Bachelor’s degree.
• Manager has found that candidates who have an Associates in Electrical Engineering from schools like DeVry, ITT, Chabot College, Laney College do well in this position.

• Candidates without previous industry experience will also be considered, especially if they have previous work history that shows good organizational, documentation, analytical, and/ or technical skills or they have an Associates/ Bachelor’s degree.
• Manager has found that candidates who have an Associates in Electrical Engineering from schools like DeVry, ITT, Chabot College, Laney College do well in this position.

We are looking for a whole new batch of candidates. Please note that the candidates will start as soon as selected and has cleared onboarding.