Senior IT Operations Analyst

What is the opportunity?

Are you interested in working as a Senior IT Operations Analyst on the Telecommunications and Network Service Delivery Team in Technology & Operations at the Royal Bank of Canada?

RBC`s Service Delivery within the Telecommunications and Network Services team provides the technical delivery, supply chain management, client engagement and project governance as it relates to Telecommunications and Network Services projects, business requests and operational activities. 

The Senior IT Operations Analyst provides support to the network teams by ordering and managing the delivery of carrier telecom circuits and Network Hardware and coordinating the install and turnup of those services. The role will coordinate, develop, lead, communicate and execute activities to ensure objectives are accomplished according on time.

What will you do?

• Manage the implementation of initiatives of varying complexity in a time efficient manner. Including projects within our Branch, Campus, and Extranet environments.
• Fulfillment of procurement requests relative to Implementation/Project, MAC (move, add and change) activity for all Data Facilities across the RBC enterprise.
• Work with Network teams on the creation of a hardware bill of materials and submit requests for the purchase of that hardware.
• Coordinate with network engineering resources to Develop and execute on end to end change management plans and plan and execute all communication related to these.
• Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
• Verify and record all circuit detail in Telecom Expense Management tool to maintain accurate circuit inventory.
• Managing the relationship with Telecom Service Providers as it pertains to day-to-day operations in support of the Data Infrastructure across the RBC Enterprise.

What do you need to succeed?

Must-have

• Excellent interpersonal and highly developed communication skills (verbal and written)
• Strong organizational, project management and time management capabilities
• Creative and analytical thinker who is self-driven and capable of working in a fast paced environment
• Strong MS Office skills – Word, Outlook, Excel and PowerPoint and the ability to learn new Telecoms related applications
• Basic knowledge of wireless systems, routers, switches, WAN, LAN, PRI and ARDs.

Nice-to-have

• University or College Degree in Computer Science or a related field
• Knowledge of telecommunications providers (Carriers, Colocation Providers, and Managed-Service Providers) and their internal processes. 
• Industry knowledge of networking technologies and vendor products such as Cisco, Arista, Aruba and/or CheckPoint, and an understanding as to how they are implemented within the financial services industry
• Technical Certification in an IT area

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Network and build lasting relationships with students from diverse backgrounds from across Canada
• Participate in fun events and gamification challenges to help build your career tool kit while enjoying a work-life balance
• Leaders who support your development through coaching and learning opportunities
• Work in a dynamic, collaborative, progressive and highly performing team
• Ability to make a difference and lasting impact
• Enjoy a comfortable work environment with the option to dress casually

Job Skills

Critical Thinking, Data Networking, Group Problem Solving, Local Area Network (LAN), Networking Hardware, Network Operations, Network Software, Technical Troubleshooting, Wide Area Network (WAN)

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-06-252026-07-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.