Warranty Manager

 

Warranty Manager

Department: Service
Location: Knoxville, Chattanooga, Cookeville, Nashville, TN or Bristol, VA- supporting multiple locations

If you’re looking for more than just a job—you’ve found it. At Thompson Truck Group, we’re a powerhouse in the commercial truck dealership industry with strong community roots and a workplace culture that truly feels like family. Our people are the heart of our success, and we’re committed to helping every team member grow, thrive, and make an impact.

Here, you’ll be supported by the Thompson Advantage—the tools, training, and opportunities you need to reach your full potential. Guided by our core values of Humility, Persistence, Respect, and Lasting Relationships, we deliver legendary customer experiences while fostering a positive, collaborative, and energizing place to work.

If you want a career where you’re valued, encouraged, and empowered to succeed—this is where it begins.

Position Summary

Thompson Truck Group (TTG) is seeking an experienced Warranty Manager to support our Service operations in multiple locations. This role is responsible for ensuring warranty claims are prepared, submitted, and reconciled accurately and in compliance with OEM and vendor requirements.

This position plays a key role in protecting dealership revenue, supporting Service Managers and technicians, and maintaining strong manufacturer relationships.

Essential Duties & Responsibilities

• Prepare, code, and submit OEM and vendor warranty claims accurately and timely
• Ensure compliance with all manufacturer and supplier warranty policies and documentation requirements
• Verify that claim amounts meet manufacturer and supplier criteria
• Identify and manage exceptional or non-standard warranty cases, including special agreements
• Review late, denied, or irregular claims and resubmit with proper documentation when applicable
• Analyze warranty rejections and chargebacks; post credits and adjustments timely
• Reconcile warranty receivables and payments weekly according to the accounting schedule
• Follow up on outstanding warranty claims, ensuring payment within 60 days
• Notify customers promptly when chargebacks reflect non-warrantable failures
• Ensure warrantable repairs are fully documented with accurate technician comments and labor times
• Coordinate return of defective parts to manufacturers or suppliers
• Stay current on warranty policy changes, recalls, and manufacturer bulletins
• Provide warranty guidance and updates to service staff and technicians
• Maintain required warranty service records per manufacturer guidelines
• Assist with service department phone calls as needed
• Maintain a professional appearance and conduct
• Perform other duties as assigned by management
• Maintain warranty rejection rates below 1% of total department gross profit

Qualifications

• Previous experience in warranty administration, service operations, or OEM processes
• Strong working knowledge of OEM warranty policies and procedures
• Excellent attention to detail and organizational skills
• Ability to analyze claims, resolve discrepancies, and meet deadlines
• Strong communication and teamwork skills
• Dealership or heavy-duty truck industry experience preferred

What We Offer

• Competitive compensation
• Comprehensive benefits package
• Career growth opportunities within a growing dealership group
• A stable, team-oriented work environment

Our Core Values

At Thompson Truck Group, our employees live our values every day:

• Humility – Putting others first and remaining grounded
• Persistence – Showing up, following up, and pushing for excellence
• Respect – Acting with honesty, professionalism, and integrity
• Lasting Relationships – Building trust-based partnerships with customers, coworkers, and communities

One Team. One Drive. One Result. Uptime.

Thompson Truck Group is an equal opportunity employer an TN Drug Free Workplace Employer.

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