GCM & Partner Delivery New Service Introduction (NSI) Lead

GCM & Partner Delivery New Service Introduction (NSI) Lead

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

We are seeking an experienced New Service Introduction (NSI) Lead to represent the Global Client Management (GCM) & Partner Delivery (PD) organization in the launch and operationalization of new services and portfolio enhancements.
This Master-level role will act as the central orchestrator ensuring that newly
developed services can be successfully adopted, enabled, and delivered by the GCM & PD organization.
Working closely with Service Oer Management, Delivery Readiness, Enablement & Operations, and Service Lifecycle Process (SLP) Management, the NSI Lead ensures that new services move from concept to operational readiness with the required governance, operational processes, skills enablement, and resource planning in place.
The role requires strong cross-functional leadership, operational strategy expertise, and deep understanding of services delivery environments to translate service innovation into scalable operational capability.

Key Responsibilities

1. GCM & Partner Delivery Representation for New Services

• Act as the primary GCM & PD representative in all New Service Introduction (NSI) programs.
• Responsibilities include:
• Representing delivery and client management requirements in NSI concept and design phases
• Ensuring new services are operationally viable, scalable, and aligned with delivery capabilities
• Acting as the key interface between the Services business portfolio teamsand delivery organizations

2. Drive GCM & PD Operational Readiness
Lead the end-to-end readiness planning for the adoption of new services within GCM & Partner Delivery.
Key activities include:

• Assessing delivery readiness across processes, workforce capabilities, tools,
• and governance
• Defining the operational adoption strategy for new services
• Coordinating readiness activities across delivery organizations and global hubs
• Ensuring the required operational frameworks, roles, and delivery processes
• are defined prior to launch

3. Integrate New Services within the Service Lifecycle Process (SLP)
Ensure all new services comply with the SLP governance framework and progress through the lifecycle stages successfully.
This includes:

• Supporting the preparation and validation of NSI concept briefs, business
• cases, and service definitions
• Facilitating cross-functional reviews and governance checkpoints
• Ensuring compliance with Portfolio of Record (POR) governance and review
• boards
• Tracking progress and readiness milestones throughout the lifecycle

4. Enable Delivery Organizations for Service Adoption
Define and drive the enablement strategy required to operationalize new services.

Key responsibilities include:

• Identifying required skills, roles, and workforce capabilities
• Coordinating training programs, enablement materials, and operational
• documentation
• Working with Enablement & Operations teams to establish learning pathways
• and certifications
• Ensuring delivery teams have access to the tools, processes, and
• methodologies needed to successfully deliver the new service

5. Operational Planning and Resource Readiness
Develop the operational resource model required to support new services.
This includes:

• Defining resource and skills requirements
• Assessing geographic coverage and delivery model readiness
• Identifying capacity, capability, and scaling requirements
• Supporting workforce planning to ensure suicient delivery capability exists at
• launch

6. Risk Management and Launch Governance
Identify operational risks and mitigation strategies associated with new service
launches.
Responsibilities include:

• Conducting risk assessments related to delivery capability, resource
• availability, and operational complexity
• Ensuring mitigation plans are defined for potential gaps
• Supporting executive readiness reviews prior to service launch

7. Continuous Improvement of the NSI Framework
Contribute to the ongoing improvement of the New Service Introduction methodology
and lifecycle governance.

This includes:

• Driving best practices in service launch readiness
• Improving launch governance, readiness processes, and cross-team
• collaboration
• Capturing lessons learned from service launches to improve future NSI execution

Required Expertise and Experience
Professional Experience

• 6 - 10+ years of experience in enterprise services delivery, service portfolio
• management, or service operations
• Proven experience in introducing or operationalizing new services within a strong background in service lifecycle management, operational readiness,
• or delivery transformation
• Experience working in cross-functional environments involving product
• management, portfolio teams, and delivery organizations

Domain Knowledge
Strong understanding of:

• Service lifecycle management frameworks
• New service introduction processes
• Services portfolio governance
• Delivery enablement and operational readiness
• Workforce capability planning and delivery scaling
• Services operations within global organizations

Leadership and Collaboration Skills

• Ability to influence senior stakeholders without direct authority
• Strong facilitation and coordination skills across global organizations
• Excellent stakeholder management across business, portfolio, and delivery
• teams
• Ability to drive alignment between strategy, portfolio innovation, and delivery
• execution

Analytical and Strategic Skills

• Strong ability to translate service concepts into operational models
• Experience building business cases, resource plans, and operational
• readiness strategies
• Strong problem-solving and structured thinking capabilities

Communication Skills

• Excellent written and verbal communication
• Ability to communicate eectively with executive leadership and operational teams
• Skilled in facilitating workshops, governance reviews, and cross-organizational initiatives

Education

• Bachelor’s or Master’s degree in Business Administration, Engineering, IT, or
• related field
• Relevant certifications in project management, service management (e.g.,
• ITIL), or portfolio management are considered an advantage

Success Profile

• The ideal candidate is a strategic operator who understands both services portfolio innovation and delivery execution.

They combine:

• Strategic thinking to understand where the services portfolio is evolving
• Operational expertise to ensure services can actually be delivered at scale
• Leadership and influence to align multiple organizations around a successful service launch

Impact of the Role

• Success in this role will ensure that new services launched by the business can be adopted quickly, delivered consistently, and scaled globally, enabling faster
• portfolio innovation while maintaining strong operational governance.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Master

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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