AVP - DSMG - Customer Service - Mumbai - Lodha (I-Think Techno Campus) - MM*

Job Description: -

• To develop, implement and monitor systematic tools to address challenges that pace the Unit, develop solutions, and offer options that translate desired objectives to implementable and measurable process stepconstraints.
• Assist in executing, evaluating, Improving and monitoring portfolio interventions.
• Support in the management of key portfolio indicators and credit cost within budgeted levels.
• Champion a systematic approach towards portfolio management where performance delivery hinges more on an intelligence driven aggregation of robust processes rather than a simple aggression of individual efforts.
• Improve collection efficiency and effectiveness by developing and deploying intelligence-based tools such as scorecards.
• Forecast portfolio movement choosing robust modelling techniques and estimate key financial out comes including loss, provisions etc across the retails assets and card suite.
• De-risk unit efficiency through an integrated framework of process and systems.
• Build performance score cards for collections team across levels.
• Forecast and devise staff’s capacitation model to ensure adequate bench strengths to manage incoming collection volumes
• Build senior collection management consensus around proposed approaches of portfolio management and system solutions devised to deliver incremental collections efficiencies.
• Develop strong Analytical platform that would facilitate decision making of factual basis.
• Devise MIS to measure significant aspects- both existing and proposed – of collections performance and review performance of constituent portfolio segment to identify possible areas of focus for collections action.
• Provide inputs to Credit Policy and underwriting on basis of portfolio trends.
• Analyze performance and productivity trends by identifying poor performing segments -leading to focused action in controlling delinquencies and Credit Losses.

Qualification: Post Graduate/ Graduate in any discipline