Network Transport Operations (Tier II)

• Responsible for providing 7/24 Tier II technical support on transport technologies monitored by the Network Operations Centers and maintained by Region Technicians.
• These technologies include but are not limited to ROADM, DWDM, SONET, Digital Cross-Connect (DCS), multiplexer, channel bank, network timing (BITS), and DLC.
• Provide remote technical support to Network Operations Center Specialists and Region Operations Technicians.
• Direct transport network outage restorations and engage necessary resources to minimize impact.
• Provide technical assistance for First Office Applications (FOA).
• Provide technical assistance with incident review and outage analysis requests to determine root cause and future prevention.
• Provide technical assistance for vendor cross-functional meetings, reviews, and planning sessions.
• Provide remote or on-site technical training to peers, NOC teams, and or Region Operations Technicians and publish support bulletins/job aids.
• Manage transport network element software levels.

• Working experience in central office maintenance, central office equipment installation, network engineering, network provisioning and or Tier I technical support working with numerous transport network technologies.
• These include but are not limited to Coriant (Tellabs) 7100 ROADM, Fujitsu Flashwave 9500 ROADM, Fujitsu Flashwave 7500 ROADM, BTI WDM, Ciena (Nortel) SONET, Fujitsu FLM/Flashwave SONET, Lucent DDM/Lamda/DMX SONET, associated EMS tools, Tellabs DCS, DACS, Alcatel DCS, DLC, MUX, Symmetricom timing (BITS), and Alcatel Lifespan.

To know more about this position, please contact:

Mohita Tejwani

973-232-1095