Guest Experience Assistant
Job Description
We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether
Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Hospitality team is hiring a Guest Experience Assistant
The role
As a member of the Guest Contact Centre Team, you will play a pivotal role in delivering outstanding guest experiences by providing timely assistance on bookings, resolving inquiries, and addressing concerns promptly and effectively.
Location: Bicester Village, On-Site
What you'll be doing
A few of the key responsibilities in this role:
- Be the main point of contact for guest bookings, enquiries, feedback, and issues - resolving them quickly and going above and beyond
- Work closely with teams across The Apartment, Retail, Operations, and Security to address guest needs efficiently
- Stay up to date on everything our Village offers, so you can give guests accurate, helpful information
- Spot opportunities to improve the guest journey, from booking through to post-visit follow-up
- Partner with the management team to shape guest service initiatives that boost satisfaction and loyalty
- Bring professionalism, warmth, and a genuine sense of hospitality to every guest interaction, in line with our luxury standards
What we're looking for
We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:
- Customer service or guest relations experience, ideally in hospitality, retail, or luxury with some administrative experience
- Genuine passion for delivering exceptional guest experiences, backed by real examples
- Confident communicator, comfortable engaging with diverse guests and colleagues at all levels
- Proactive problem-solver who can use their own initiative and ability to multi-task in a fast-paced environment
- Comfortable with Word, Excel and PowerPoint
- Able to work flexible shifts, including weekends and holidays
What we offer
A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing
Our commitment
We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.
Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.
We'll never stop evolving. Are you ready for the challenge?
#ExtraordinaryTogether