Job Description
We are looking for a detail-oriented and organized Track & Trace Representative to join our growing logistics team. In this role, you will be responsible for monitoring active shipments, communicating with drivers and brokers, and ensuring timely delivery updates throughout the transportation process.
Position Responsibilities
• Heavy carrier interaction and communication daily via phone and/or email
• Obtain basic knowledge of operational reporting for accounts
• Maintain high level of customer service to both internal and external customers
• Monitor loads for exception and manage exceptions to closure
• Tracks/traces orders using TMS and Online Tracking Websites
• Communicates any discrepancies found during track/trace to account owner
• Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
• Training of carriers on use of Covenant Logistics web tools
• Other Tasks as assigned by management
Working conditions:
Working schedule: Monday - Friday 8 am - 5 pm EST
Office or Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team