IT Governance and Operations Intern

About this Position Fully integrated, highly networked: As a Henkel Intern, you will gain practical experience and exposure to collaborate with industry experts for an international leader that defines the future of tomorrow’s market. Starting on your very first day, you will be integrated into your team, and you’d find out what it means to work as a full-fledged team member, through daily tasks that support the business and special projects that allow you to add value to your organization. Meanwhile you can rely on continuous support by members of the HR department and your mentor/ supervisor, who is an experienced member of your department. You can make use of this opportunity to utilize your talents, exhibit diversity and professionalism, and ultimately, make a difference. What you´ll do Support daily IT operations by assisting with request management using ITSM tools (e.g., CUP, ServiceNow), including tracking updates, maintaining accurate status records, and coordinating with stakeholders to ensure timely resolution Monitor shared mailboxes by sorting and categorizing incoming emails, prioritizing requests based on guidelines, and following up on pending actions as directed Contribute to process improvement initiatives by helping identify workflow issues, documenting revised procedures, and ensuring process materials reflect current best practices Provide ad‑hoc support for governance and operational activities such as preparing basic reports or dashboards, assisting with special projects, and maintaining compliance and governance documentation