Customer Insights Analyst
Job Description
Join Us in Shaping the Future of Health Care
At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.
What’s in it for you:
Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.
About the Opportunity
As a Customer Insights Analyst, you will leverage data to drive meaningful business decisions and improve customer outcomes. In this role, you’ll analyze claims and customer data to uncover trends, generate actionable insights, and support strategic initiatives across the organization. You’ll partner closely with cross-functional teams—including Underwriting, Sales, and Health Management—to deliver data-driven solutions, contribute to rate development, and enhance overall operational performance. This is an ideal opportunity for a detail-oriented, analytical professional who enjoys working with data, solving complex problems, and making a tangible impact in a collaborative, fast-paced environment.
Qualifications you’ll bring:
- Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
- Strong analytical skills (SQL a plus) and business-minded
- Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
- Strong communication skills, both written and verbal
- Ability to work independently and collaboratively in a team environment
- Strong attention to detail and ability to manage multiple projects simultaneously
- Strong time management skills, attention to deadlines
- Ability to apply data governance to report requests based on business rules for specific clients
- Familiarity with health care industry desired
Your key responsibilities:
- Analyze claims data from various sources to identify trends and patterns
- Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
- Create reports and presentations to communicate findings to stakeholders
- Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
- Conduct ad hoc analysis as needed to support client needs
- Configure and maintain automated file feeds to outside entities
- Determine rates for new and existing accounts based upon census, claims and other group information available
- Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
- Follow process outlined by team to ensure product and rating process and guidelines are followed
- Identify systems issues and works with system staff and management through to resolution
- Perform testing for annual formula updates and/or as needed for system upgrades and changes
- Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
Where you’ll be:
Location: Hybrid
Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at [email protected].