Back to jobs
C
Claim Supervisor - Digital Insurance
Central Jakarta, Jakarta, IndonesiaPosted 17 months ago
Full-timehybridMid-Senior Level
Job Description
- Responsible for the claims handling overall for Gadget / MPAR category
- Ensure that the SLA targets that have been set for each client can be achieved well in terms of review and payment
- Ensure that the aftersales vendors can run well in the workflow which includes Service Center / Logistics Providers / others as necessary
- Control the daily activities of the Claims Analyst team in making sure they are working productively to resolve claims within SLA and within guidelines for Gadget / MPAR category
- Create client and insurer claim loss ratio performance reports, weekly, monthly for Gadget / MPAR category
- Establish good relationships with Claims team in insurers to ensure smooth working flow
- Able to negotiate strongly to insurers on behalf of customers claim needs and queries
- Hold a daily morning briefing with the claims team to discuss claims pending statuses and handling of incoming claims and backlog for Gadget / MPAR category
- Actively evaluate current SOPs in claims handling and work towards improvement in processes
- Have a minimum bachelor's degree in any major or at least have a minimum of 3 years experience as a claims team leader role in the gadget / electronics / Movable All Risks category specialization
- Has a strong work ethic and focus on fulfilling customer needs and queries
- Able to work under pressure and tight deadlines
- Able to work with a high degree of schedule variance, which include shifting schedules and availability during weekend
- Able to maintain a good relationship with claims team in insurance companies and negotiate strongly on behalf of customers’ perspectives