Specialist Patient Care lll
Job Description
Job Description Summary
Bilingual Patient Care Specialist / Front Office1735 SW Health Parkway Ste 201 Naples, FL
Compensation: $19–$23.50/hr (based on experience)
Full‑Time | M–F 8am–5pm
About the Role We’re hiring a Patient Care Specialist III to support front office operations in a fast‑paced Primary Care setting. You’ll handle patient check‑in, insurance verification, referrals, scheduling, and provide exceptional customer service while maintaining full HIPAA compliance.
How will you make an impact & Requirements
About the Role
We’re seeking an experienced Patient Care Specialist to join our front office team in Naples, FL. This position is ideal for someone who thrives in a fast‑paced clinical environment and has a strong background in primary care, urgent care, or family practice settings. If you love patient interaction, understand the flow of a medical office, and can keep operations running smoothly, we want to meet you.
Key Responsibilities
Front desk operations — check‑in, check‑out, insurance verification, appointment scheduling
Patient communication — phone, portal, and in‑person support
Medical records handling — accuracy, confidentiality, and compliance
Coordination with clinical staff to ensure efficient patient flow
Collecting co‑pays, updating demographics, and maintaining organized front‑office processes
Required Experience
2+ years working in a healthcare front office
Experience in primary care, urgent care, or family practice
Strong understanding of insurance verification, EHR systems, and HIPAA compliance
Excellent communication and customer‑service skills
Must be local to Naples, FL or within a reasonable commute
Bilingual in Spanish
Preferred Qualifications
Experience with Athena, eClinicalWorks, Epic, or similar EHR
Familiarity with prior authorizations and referrals
Compensation & Benefits
$19–$23.50/hr, depending on experience
Health benefits
PTO and paid holidays
Supportive, team‑oriented clinical environment
Equal Employment Opportunity
• MPG is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.
• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.
• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the
position, and/or to receive all other benefits and privileges of employment, contact [email protected].
#MPMPG