Job Description
- Performs planned maintenance, repairs, and other verification/qualification services on a variety of laboratory multi-vendor instruments
- Provides a high level of customer service throughout the maintenance and repair cycle
- Communicates with equipment end users regularly to discuss the work performed and the results
- Engages with customers and provides basic instrument services in a professional and timely manner
- Diagnoses errors or technical problems, determines proper solutions
- Collaborates with internal partners to resolve customer issues and improve processes
- Provides accurate and timely completion of service reports, expense reports and other administrative tasks
- Communicates regularly and effectively with leadership
- Escalates to leadership challenging service events in an efficient manner and develops a plan for resolution
- Performs other duties as assigned by your Manager, including escorting vendors
- Laboratory, electronic, mechanical technician or related experience required
- Experience with life science laboratory equipment (water purification, scales/ balances, centrifuges, freezers/LN2 storage units/refrigerators, incubators, and humidity chambers, or equivalent instruments) preferred
- Understanding of metrology/calibration preferred
- Experience working in a GxP regulated environment preferred
- Computer savvy with skills in MS Office suite (MS Word, MS Excel)
- High level attention to detail
- Self-directed / efficient with time management skills
- Basic hands-on mechanical skills
- H.S. Diploma or equivalent required
- College Degree, Technical Certification, or other higher level of education pertaining to this job description preferred
- Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
- Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
- Financial Acumen – Considers financial impact of all decisions
- Integrity – Can admit mistakes, is direct and truthful
- Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
- Priority Setting – Prioritizes assigned schedules and workload
- Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
- Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team
- Abide and follow our Injury & Illness Prevention Program
- Maintain a safe working environment for self and others if they come in contact within the laboratory area in accordance with the facility’s policies
- Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
- On-time completion of safety trainings assignments
- The Life Sciences Engineer I must be able to speak, hear, see, read, write, type, dial, reach, bend, climb, crawl, crouch, kneel, squat, and twist
- Must have near vision, far vision, depth perception, and be able to distinguish colors
- Must have sensory ability to distinguish hot, cold, range of temperatures, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors
- Must be able to carry or lift up to 50 pounds frequently
EEO Statement
RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
