Sales Assistant - Rome Fiumicino

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Rome Fiumicino

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do. 

The Company and its affiliates are not making any warranties or representations to you with respect to the income tax and social security contributions regimes and consequences applicable to any kind of remuneration paid in connection with your employment relationship and you are in no manner relying on the Company, its affiliates or any of their respective representatives for an assessment of such tax and social security contributions regimes and consequences. You are hereby advised to (i) consult with your own advisor (both national and supranational) with respect to any tax and social security contribution regimes and consequences associated with your remuneration and the documentation to be collected for tax and social security purposes in order to avoid any penalties, requests or double withholdings in connection with your remuneration and (ii) provide the Company and its affiliates with all the documentation needed for tax and social security contributions purposes. Therefore, the Company and its affiliates shall not be responsible for any double taxes and/or social security contributions’ withholding in connection with your employment relationship and/or depending from the lack of documentation that you shall provide to the Company and its affiliates and/or the competent tax and social security authorities.