Job Description
Description
Must be available to work on-site 5 days per week.
- Support the Sales Organization with Product’s Technical Expertise
- Provide clear Customer Technical Requirements feedback to Product Management and Product Development Teams.
- Execute customer-facing Technical Product Adoption programs.
- Execute customer-facing New Product Introduction (NPI) field activities.
- Develop and deliver documentation such as: design guides, line diagrams, standard BOMs, technical briefs, best practices and training.
- Engage in specialized System Designs support activities.
- Coordinate and execute field testing and feedback collection for new hardware and software.
- Go through internal documents and build system knowledges on upcoming products.
- Provide onsite and remote commissioning training and support for install partners for solar electric and energy storage systems
- Close cooperation and alignment with Customer Support and Field Services to deliver a best-in-class Customer Support Experience.
- Conduct Technical Training to external customers.
- Ability to promote teamwork and build relationships with internal and external customers.
- Follow and implement quality improvement internal process.
- 4+ years’ experience in solar industry.
- Strong System Design knowledge on distributed solar energy systems
- Hands on experience on both DC/AC system design, BESS storage systems
- Excellent industry knowledge of competition, market trends on various product technologies like PV Modules, inverters, BESS, mounting structures etc.,
- Experience in BESS system design , sizing , troubleshooting ,etc.
- Good knowledge on System Bill of materials and Costing preparations
- Strong Knowledge on PV simulation software’s like PVsyst, Helioscope, etc.
- Hands on experience on AutoCAD & Google SketchUp simulation software’s
- Strong Knowledge on Solar PV design Due diligence like Module layouts, SLD and standard PV System design documents review
- Strong knowledge on Pre and post system commissioning site visits/Audits
- Ability and willingness to travel locally, domestically and at times internationally as needed.
- Good Problem-solving skills – field and system related issue troubleshooting activities
- Strong communication skills including listening and handling objections and technical inquiries.
- Good presentation skills. Experience to conduct technical training to internal and external peoples.
- Excellent interpersonal skills to build and develop relationships internally and externally
- Experience working remotely with strong self-management and interpersonal skills and proven record of establishing and maintaining working relationships with customers, peers, and managers.
