Director of Product, Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Product, Customer Experience based in the United States.

This is a high-impact leadership role responsible for shaping and scaling the end-to-end customer experience within a complex, data-driven energy platform.
The role sits at the intersection of product strategy, energy markets, and customer financial outcomes, with direct influence on trust, retention, and revenue per customer.
You will lead critical areas such as customer dispatch, performance visibility, settlement, metering data, and financial transparency.
The environment is fast-paced, highly cross-functional, and deeply technical, requiring both strategic vision and hands-on execution.
You will manage and grow a team of product managers while remaining close to product discovery and delivery.
This role is ideal for a leader who thrives in ambiguity, enjoys solving complex economic systems, and is energized by building scalable self-serve experiences.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Product, Customer Experience based in the United States.

This is a high-impact leadership role responsible for shaping and scaling the end-to-end customer experience within a complex, data-driven energy platform.
The role sits at the intersection of product strategy, energy markets, and customer financial outcomes, with direct influence on trust, retention, and revenue per customer.
You will lead critical areas such as customer dispatch, performance visibility, settlement, metering data, and financial transparency.
The environment is fast-paced, highly cross-functional, and deeply technical, requiring both strategic vision and hands-on execution.
You will manage and grow a team of product managers while remaining close to product discovery and delivery.
This role is ideal for a leader who thrives in ambiguity, enjoys solving complex economic systems, and is energized by building scalable self-serve experiences.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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