Access Services Supervisor

Department/Unit:

Patient Access

Work Shift:

Day (United States of America)

Salary Range:

$59,066.00 - $88,599.00

The Access Service Supervisor is responsible for oversight of daily operations of respective unit, including scheduling for appropriate coverage, break and meal breaks. Approval of personal leave or combined leave time and tracking of FMLA, sign-off of KRONOs weekly. Monitoring of lateness and unscheduled absences and escalating of performance issues to manager. Understanding of an accurate and expeditious registration; facilitation of patient throughput and point of service collection is critical including the regulatory requirements driving expectation.

Essential Duties and Responsibilities

• Oversight of daily operation in the respective Unit(s) assuring coverage to support efficient patient throughput; and assurance of key performance indicators as indicated by access Leadership includes registration time, copayment collection, accuracy of registration and timely resolution of Epic Pre-Post Registration Workques.
• Must be able to multi-task in a high stress environment with mission critical expectations
• Responsible to support manager in for all human resource management including interview, hire, counseling, coaching for improvement and termination, as expected and warranted
• Assists in yearly or as needed performance reviews with goal of development and succession planning
• Ensures appropriate coverage of patient facing areas including scheduling assigning self if situation warrants
• Ensure compliance with Federal, State and Payer regulations/guidelines.
• Assess request for time off while ensuring appropriate coverage
• Support a positive environment, free of intolerance, harassment and behaviors not supporting an inclusive environment
• Ensure audit of workflows in real time - assuring standardization and accuracy of registration – update Training Manual as needed
• Ensure patients requiring inpatient or observation stay have regulatory forms completed, prior to transfer to inpatient or observation unit
• Ensure timely completion of annual evaluations
• Ensure a safe environment for staff and patients; escalating issues to Security as warranted.

Qualifications

• Associate's Degree - required
• Bachelor's Degree - preferred
• 3 – 5 years Hospital Billing and Registration experience; 5 -7 years’ experience absent an associate degree - required
• Strong knowledge of Billing and Registration regulatory requirements - required
• Supervisory experience; Demonstrated Leadership success
• Understanding of revenue cycle best practice principles – Inpatient and Outpatient services
• Ability to supervise in a highly stressful environment in a dynamically changing department with high patient acuity
• Ability to analyze; trend and track revenue cycle issues impeding ability to bill a clean claim; receive no denial
• Excellent proficiency in spreadsheet/EXCEL
• Strong customer focus with eye on the optimal patient experience.
• Knowledge Information Technology integration concepts; identification of system issues
• Policy and Procedure development; Training Resource development of the adult learner
• Ability to ‘think on feet’ for solution to operational issues impacting patient flow
• Organized, methodical and strong time management skill
• Demonstrated success of managing a high-functioning team; and maintaining a strong positive culture
• Understanding of Federal, State, EMTALA, Joint Commission, Medicare and Medicaid regulations
• Excellent verbal and written skills with strong presentation skill
• CHAM - Certified Healthcare Access Manager within 1-1/2 Yrs - required
• Learning partner and Leadership modules - preferred

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.