Job Description
Overview
Riveron is seeking a Director, Salesforce India Delivery Lead to lead and scale our offshore delivery capability. This role is responsible for end-to-end delivery performance across Salesforce engagements, including execution quality, operational rigor, resource strategy, governance, and alignment to commercial objectives.
This leader will serve as the primary owner of offshore delivery outcomes, ensuring projects are delivered with consistency, predictability, accountability, and exceptional quality while partnering closely with onshore leadership to support growth, scalability, client trust, and margin objectives.
At this level, the role extends beyond project delivery into delivery model design, organizational leadership, operational excellence, technical governance, quality assurance, innovation, and the development of a culture rooted in accountability, ownership, and continuous improvement.
This individual will play a critical role in ensuring Riveron’s offshore Salesforce organization operates with discipline, transparency, innovation, and a commitment to delivering high-quality outcomes that clients can depend on.
Who You Are
15+ years of Salesforce experience, including:
Large-scale program delivery
Technical leadership and architecture oversight
Delivery governance and operational leadership
5+ years leading offshore delivery organizations or large distributed teams.
Proven track record of:
Owning delivery across multiple engagements
Building scalable delivery organizations
Driving operational excellence
Improving delivery quality and predictability
Managing margins, utilization, and delivery KPIs
Establishing accountability-driven delivery cultures
Deep Salesforce expertise, including:
Apex
LWC
Flow
Data architecture and security
Multi-cloud implementations
Integration frameworks (REST/SOAP, MuleSoft, Boomi, etc.)
Strong understanding of:
End-to-end business processes (Lead-to-Cash, Quote-to-Cash, etc.)
Enterprise delivery governance
SDLC and release management
Quality assurance methodologies
Global delivery models (onshore/offshore)
What Sets You Apart
You think in terms of systems, scalability, governance, and long-term operational excellence — not just projects.
You can scale teams without sacrificing:
Quality
Accountability
Delivery rigor
Client trust
Engineering standards
You balance:
Delivery excellence
Commercial outcomes
Team development
Operational discipline
Client satisfaction
You proactively identify and resolve:
Delivery bottlenecks
Skill gaps
Quality concerns
Process inefficiencies
Governance weaknesses
Operational risks
You lead with accountability, transparency, urgency, and professionalism.
You operate comfortably at both:
Executive level (strategy, reporting, organizational leadership)
Ground level (delivery execution, technical challenges, team leadership)
You create environments where teams take ownership, deliver responsibly, and continuously raise the bar on quality and execution excellence.
What You’ll Do
Delivery Ownership & Performance
Own delivery outcomes across multiple concurrent Salesforce engagements with full accountability for execution quality, predictability, and client satisfaction.
Ensure alignment to:
SOW commitments (scope, timeline, budget)
Quality standards and delivery governance expectations
Client expectations and measurable business outcomes
Internal operational and financial objectives
Drive predictability and discipline in delivery execution, including:
Accurate forecasting
Proactive risk management
Dependency management
Resource planning
Margin protection
Delivery transparency and reporting
Establish a culture of accountability where delivery commitments are clearly owned, tracked, and executed with urgency and professionalism.
Act as the primary escalation point for delivery issues, ensuring rapid resolution, clear communication, root-cause analysis, and corrective action planning.
Hold teams accountable to delivery standards, timelines, engineering practices, and quality expectations without compromising collaboration or team culture.
Drive operational excellence through measurable KPIs, delivery scorecards, governance reviews, and continuous improvement initiatives.
Offshore Delivery Model & Scaling
Define, mature, and continuously improve Riveron’s offshore delivery model, including:
Team structure (COEs, specialization, capability alignment)
Onshore/offshore collaboration framework
Delivery governance processes
Capacity and utilization planning
Quality assurance and release management standards
Build and scale high-performing teams across:
Development
Architecture
QA and testing
Functional consulting
Release management and DevOps
Ensure scaling efforts do not compromise delivery quality, engineering standards, accountability, or client experience.
Establish repeatable delivery frameworks, accelerators, templates, and governance mechanisms that improve consistency, reduce risk, and increase delivery efficiency.
Drive the creation of reusable assets and innovation accelerators, including:
AI-enabled delivery capabilities
QA automation frameworks
Reusable integration patterns
Deployment and DevOps accelerators
Industry and domain-specific solution templates
Governance and compliance playbooks
Estimation and delivery planning frameworks
Create operational processes that promote ownership, transparency, responsible decision-making, and sustainable delivery practices across the organization.
Continuously identify opportunities to modernize and improve delivery through automation, tooling, standardization, and innovation initiatives that enhance quality, scalability, and speed-to-value.
Partner with practice leadership to help shape and scale Riveron’s Salesforce delivery capability through:
Centers of Excellence (COEs)
Emerging technology adoption
Capability expansion and specialization
Delivery innovation initiatives
Talent and leadership development
Best practice standardization
Encourage teams to contribute ideas, reusable solutions, process improvements, and technical innovations that strengthen the overall practice and create long-term value for clients.
Drive the development of a scalable, high-performing offshore organization recognized for:
Delivery excellence
Technical innovation
Operational rigor
Accountability and ownership
Quality-focused execution
Trusted client outcomes
Leadership & Talent Development
Lead and mentor technical leads, architects, engineering managers, QA leaders, and delivery managers across the offshore organization.
Drive hiring strategy and capability development aligned to pipeline demand, strategic growth priorities, and delivery quality expectations.
Build a culture focused on:
Accountability and ownership
Engineering excellence
Responsible delivery leadership
Collaboration and teamwork
Continuous improvement
Quality-first execution
Professional integrity
Set clear expectations around performance, communication, responsiveness, and delivery discipline.
Develop succession plans and leadership bench strength within offshore teams to ensure scalability and organizational resilience.
Drive continuous learning and technical excellence through:
Salesforce certification paths
Lunch-and-learn sessions
Technical guilds and communities of practice
Code reviews and architecture forums
Delivery retrospectives and quality reviews
Promote a mindset where teams proactively identify issues, take ownership of solutions, and continuously improve processes and execution standards.
Solution Execution & Technical Governance
Oversee execution of complex Salesforce implementations, including:
Core Clouds (Sales, Service, Experience)
Revenue Cloud / CPQ / Billing
Integrations with ERP platforms, data platforms, and external systems
Establish and enforce strong technical governance across all engagements, including:
Architecture standards
Secure development practices
Code quality and peer review standards
QA rigor and testing coverage
Release governance
Performance and scalability standards
Documentation expectations
Ensure solutions are designed responsibly with long-term maintainability, scalability, security, and operational supportability in mind.
Provide oversight and governance on key technical decisions, including:
Flow vs Apex
Integration patterns
Data models
Security architecture
Deployment strategies
Environment management
Drive accountability for technical quality across teams and ensure delivery practices align with enterprise-grade standards.
Methodology & Delivery Excellence
Own execution and continuous improvement of Riveron’s Salesforce delivery methodology.
Drive consistency and operational discipline across engagements in:
Agile delivery practices
Sprint planning and estimation
QA and testing rigor
Release and deployment management
Documentation standards
Change management processes
Governance and reporting
Implement KPIs and operational dashboards to track:
Delivery health
Forecast accuracy
Utilization
Defect rates
Rework trends
Client satisfaction
SLA adherence
Team performance
Establish quality checkpoints and governance reviews throughout the delivery lifecycle to proactively identify risks and ensure high-quality outcomes.
Drive continuous improvement through:
Delivery retrospectives
Root-cause analysis
Lessons learned sessions
Process optimization
Feedback loops
Delivery metrics analysis
Create a culture where quality is proactively built into delivery processes rather than addressed reactively.
Onshore Partnership & Client Alignment
Partner closely with:
Pre-sales architects
Engagement leaders
Client stakeholders
PMO leadership
Onshore delivery leadership
Ensure seamless transition from deal close to delivery execution with strong governance, accountability, and delivery readiness.
Provide transparent communication regarding:
Delivery status
Risks and mitigation plans
Resource constraints
Financial impacts
Quality concerns
Escalation items
Build trust with clients and internal stakeholders through consistent execution, responsible leadership, reliable delivery practices, and high-quality outcomes.
Serve as a trusted delivery leader who balances client satisfaction, operational excellence, team development, and commercial objectives.
Why This Role Matters
This is a critical leadership role in scaling Riveron’s global Salesforce capability.
You will directly impact:
Delivery quality and client satisfaction
Offshore scalability and operational maturity
Profitability and execution consistency
Governance and accountability standards
Technical excellence and engineering quality
Innovation and accelerator development
Team culture and leadership development
Long-term client trust and strategic growth
This role will help shape how Riveron delivers enterprise Salesforce solutions globally — with a strong emphasis on quality, accountability, innovation, operational excellence, and responsible leadership
About Riveron:
At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.
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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.
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